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Business Central Support Specialist

2 months ago

Wolverhampton, Wolverhampton, United Kingdom Anderson Scott Solutions Ltd Full time
Business Central Support Analyst

We are seeking a skilled Business Central Support Analyst to join our team at Anderson Scott Solutions Ltd. As a key member of our support team, you will play a crucial role in assisting customers with support concerns and challenges, resolving issues, and recommending solutions to address their needs.

Key Responsibilities:
  • Log cases received by phone, email, and via a portal to ensure required information is captured accurately.
  • Identify, analyze, and resolve issues with Business Central, using available resources and documentation.
  • Escalate complex or unresolved issues to a Team Leader.
  • Contribute to the creation and update of Knowledge Base articles.
Requirements:
  • Minimum of 2 years' experience working with Business Central in consulting, support, or as a Key/Super user for an end user.
  • Proven experience in implementation or support of ERP Systems, preferably Microsoft Dynamics 365 Business Central or Dynamics NAV.
  • Passionate about providing excellent customer service.
  • Solving complex problems.
  • Desire to work in a dynamic and innovative company.

We offer a competitive salary, flexible working hours, and a range of benefits. If you are a motivated and experienced Business Central professional looking for a new challenge, please contact James Aust for more information.