IT Support Specialist
4 weeks ago
As an IT Support Specialist within GSF Car Parts, you will be responsible for providing technical support to our customers and ensuring the smooth operation of our IT systems. Your primary duties will include acting as the main point of contact for resolving helpdesk tickets, deputizing for the Commercial Systems Controller, and providing onsite and remote support across the business.
Main Duties Include:
- Acting as the main point of contact for resolving helpdesk tickets linked with errors/project work/user processes with the MAM autopart systems
- Deputizing for Commercial Systems Controller to ensure that the company Commercial System, as well as other supported and legacy systems, are kept running for all departments to operate
- Providing onsite and remote support across the business
- Prioritizing and dealing with any issues that require urgent attention
- Performing IT troubleshooting to ascertain faults and implement fixes
- Carrying out daily checks on autopart servers to monitor critical business processes including but not limited to sales, orders, reports, and ledger information
- Maintenance of automated services associated with the commercial system, assist in the scheduling of Company Dayend and Month End Routines and the generation and transmission of EDI files across all instances of Autopart that are managed internally
- Review monitoring alerts to identify any issues that require action or escalating to incidents
- Provide assistance with system upgrades as and when needed
- Involvement in project work such as the migration of acquired companies into single autopart
- Providing out of hours assistance to support projects and major incidents
- Act as an escalation path for issues and be expected to take ownership and responsibility through to resolution
- Liaising with 3rd parties for specialist MAM development
- Control and set up the software version and internal/external functionality available in numerous test environments
- Creating and maintaining documentation and reports as required
- SQL
- MAM Software systems and interfaced applications
- Data Comms Experience
- Data Analysis
- Excellent Microsoft application skills
- GDPR
- Uniselect/GSF Group Governance practices
Hours per week, Monday – Friday
About You
The successful candidate will have proven experience within a first or second-line technical support focused support role, ideally within a fast-paced, multi-site organisation. What you'll need to succeed includes a confident, polite telephone manner, excellent communication skills, excellent analytical and problem-solving skills, good interpersonal skills, the ability to work quickly and under pressure, and the ability to deal efficiently and patiently with all queries. Additionally, you'll need a commitment to improve technical knowledge, impeccable attention to detail, passion for processes and systems, excellent administration skills, and the ability to effectively prioritize and execute tasks in a high-pressure environment. Database Design, Report creation/amendment, and Project Administration experience is desirable, as is System projects experience – testing, integration, development, and upgrade. An understanding of XML and Flatfile is advantageous.
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