Engagement Coordinator for Support Services

4 weeks ago

High Wycombe, Buckinghamshire, United Kingdom Riverside Full time

Job Title : Community Support Specialist
Contract Type : Fixed Term Contract
Salary : Competitive annual salary
Working Hours: Part-time position
Working Pattern: Flexible schedule to be determined with management
Location: To be confirmed

Join Riverside and make a difference

The Impact of Your Role

As a Community Support Specialist, you will be integral to our medium-high risk supported accommodation service, assisting vulnerable individuals who have faced homelessness and may have complex needs, including mental health challenges and substance misuse. Your collaborative approach will ensure the delivery of exceptional support services, focusing on customer engagement and co-production. You will facilitate connections between customers and external services, tailoring support to meet individual needs while managing a small caseload of more complex cases.

What We Are Looking For

We seek a candidate who possesses:

  • Recent experience in support roles, risk assessment, and managing diverse caseloads.
  • A proven ability to thrive in challenging environments, demonstrating effective planning and organizational skills.

Why Choose Riverside?

Riverside is not just a housing association; we are committed to enhancing the lives of our customers. With a legacy of revitalizing communities, we provide a range of services from homelessness support to social care. We are looking for passionate individuals to join our team.

By working with us, you will benefit from:

  • Competitive compensation and a robust pension scheme.
  • Generous holiday allowance.
  • Flexible working arrangements.
  • Opportunities for professional development and training.
  • A comprehensive benefits package.

Commitment to Diversity and Inclusion

At Riverside, we celebrate diversity and strive to create an inclusive environment for all. We are proud to be a Disability Confident Employer, offering guaranteed interviews for applicants with disabilities who meet the minimum role requirements.

Key Responsibilities

  • Support the Service Manager in planning and operational activities.
  • Build and maintain relationships with local services and stakeholders to enhance customer access to community resources.
  • Participate in networking events to promote our service framework.
  • Ensure a consistent, asset-based support approach for all customers.
  • Document service delivery through reports and other necessary documentation.
  • Collaborate within a multi-disciplinary team to safeguard our customers.
  • Develop and coordinate group activities for service users.
  • Share expertise with colleagues to uphold best practices.
  • Adhere to health and safety policies to ensure customer security.
  • Maintain accurate records of activities.

Supporting Colleagues and Customers

  • Provide guidance and mentorship to team members.
  • Conduct assessments of customer needs and risks, agreeing on support levels.
  • Facilitate access to external support services for customers.
  • Ensure customer safety by following safeguarding procedures.
  • Keep detailed and accurate customer records.
  • Respond proactively to emerging support needs.

Additional Information

  • Flexibility in working hours is required to meet customer needs.
  • Travel may be necessary within the designated area.
  • Adhere to Riverside's policies and procedures in all aspects of your role.
  • Engage in team meetings and continuous professional development.

Person Specification

Essential Skills

  • Experience in support work and risk management.
  • Ability to build effective relationships with diverse groups.
  • Strong communication and conflict resolution skills.
  • Competent IT skills for documentation and reporting.

Desirable Skills

  • Experience in coaching or mentoring.
  • Relevant qualifications in care or support services.

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