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Support Services Coordinator
3 months ago
Job Title: Service Manager
Contract Type: Permanent
Salary: £35, £36,358.34 is achieved after 18 months successful performance in the role)
Working Hours: 37.5 hours per week
Working Pattern: Monday - Friday
Location: Berkshire & Buckinghamshire Service, High Wycombe
Join Riverside and make a difference
Your Impact as a Service Manager
In this role, you will lead a dedicated team within one of our supported services, fostering an environment that prioritizes customer satisfaction and operational excellence. You will be responsible for the effective management of care and support services, ensuring safety and quality in service delivery.
Key Qualifications
We are seeking candidates who possess:
- Proven experience in managing teams within a supported housing context, particularly with vulnerable and diverse populations.
- A track record of navigating challenging environments, demonstrating strong planning, prioritization, and organizational skills.
- Excellent communication abilities, with a focus on encouraging feedback, empowerment, and motivation among team members.
- Strong conflict resolution skills, with a confident and consistent decision-making approach.
- Experience in monitoring and evaluating service delivery outcomes.
- Proficiency in IT, including database management, report generation, and data analysis to drive service improvements.
Why Choose Riverside?
Riverside is a unique housing association committed to enhancing the lives of our customers. With a legacy of 90 years, we are dedicated to revitalizing communities and providing essential housing solutions.
Our extensive portfolio includes over 75,000 affordable residential and retirement homes across the UK, and we are involved in various services ranging from homelessness support to social care. We are looking for exceptional individuals to join our mission.
By working with us, you will benefit from:
- Competitive salary and a generous pension scheme.
- 28 days of annual leave plus bank holidays.
- Flexible working arrangements.
- Opportunities for personal development and training.
- A comprehensive benefits package.
Commitment to Diversity and Inclusion
At Riverside, we celebrate diversity in all its forms and strive to create an inclusive workplace where everyone feels valued and respected. Our commitment to inclusivity not only drives our success but also enriches the experiences of our customers and colleagues.
This position is part of our Ethnic Diversity guaranteed interview scheme. Ethnically diverse candidates who meet the minimum criteria will be guaranteed an interview.
Riverside is also a Disability Confident Employer, ensuring that applicants with disabilities who meet the minimum requirements for the role will be guaranteed an interview.
Role Responsibilities
Team Leadership:
- Manage and support your team, creating a safe and open environment for discussion.
- Set clear expectations and performance goals collaboratively.
- Conduct regular one-on-one meetings to discuss performance and well-being.
- Facilitate team meetings to encourage sharing of ideas and best practices.
- Recognize and celebrate team achievements.
Service Management:
- Oversee service delivery in line with contractual obligations, ensuring excellent outcomes for customers.
- Monitor and manage service budgets effectively.
- Recruit and develop team members, ensuring effective training and induction processes.
- Ensure compliance with health and safety regulations.
Customer Support:
- Lead your team in providing person-centered services that align with our trauma-informed approach.
- Foster strong relationships with customers, supporting them in achieving their goals.
- Engage customers in service design and delivery, promoting their involvement in decision-making.
Additional Information
- Flexibility to meet customer and business needs is essential, including participation in an on-call rota.
- Commitment to ongoing training and professional development.
- Adherence to Riverside's policies and procedures in all aspects of your role.
Person Specification
Essential:
- Experience in supported housing with vulnerable populations.
- Strong organizational and planning skills.
- Team-oriented with a supportive and resilient attitude.
- Excellent communication and conflict resolution skills.
- Proficient in IT and data analysis.
Desirable:
- Experience in team management and development.
- Financial management experience.
- Relevant qualifications in care, support, or housing.
