Collections Specialist
5 days ago
We are seeking a highly experienced Collections Specialist to join our team at The Recruiters Room. As a Collections Specialist, you will be responsible for managing a high volume of customer interactions and resolving challenging customer communications and queries regarding payment difficulties and arrears.
Key Responsibilities- Fully understand customer circumstances to identify appropriate resolutions.
- Support high volume calls and/or transactions across the wider area.
- Resolve challenging customer communications and queries regarding payment difficulties and arrears to effective resolution.
- Plan and prioritise allocated workloads against agreed service standards within the Arrears/Litigation/Forbearance area.
- Ensure all work completed is done so in accordance with applicable policy, procedure and regulation whilst utilising judgement to resolve issues.
- Resolve queries or referrals from both within and outside of the team.
- Take ownership for investigating and responding to internal and external requests accurately and efficiently.
- Consider risk when completing daily activities.
- Identify process improvements and efficiencies and represent your area of specialism where required.
- Carry out any reasonable task or duty as requested.
- Compliance with process, policy and regulations
- Fully Remote working (No need to attend the offices. You can live anywhere in the U.K)
- All I.T equipment supplied
- Employee Well-being hub
- Fully remote training
- Annual bonus
- Frequent staff incentives which include high street vouchers
- Employee assistance and welfare programme
- Private healthcare
- Subsidized gym memberships
- Annual awards
- PROGRESSION
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Birmingham, Birmingham, United Kingdom The Recruiters Room Full time{"title": "Collections Specialist - Litigation", "content": "Role OverviewWe are seeking a highly experienced Collections Specialist to join our team on a permanent, remote working basis. As a Collections Specialist, you will be responsible for managing high-volume calls and transactions, resolving challenging customer communications, and identifying process...
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Birmingham, Birmingham, United Kingdom The Recruiters Room Full time{"title": "Collections Specialist - Litigation", "content": "Role OverviewWe are seeking a highly experienced Collections Specialist to join our team on a permanent, remote working basis. As a Collections Specialist, you will be responsible for managing high-volume calls and transactions, resolving challenging customer communications, and identifying process...
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