Collections Specialist

5 days ago


Birmingham, Birmingham, United Kingdom The Recruiters Room Full time
About The Role

We are seeking a highly experienced Collections Specialist to join our team at The Recruiters Room. As a Collections Specialist, you will be responsible for managing a high volume of customer interactions and resolving challenging customer communications and queries regarding payment difficulties and arrears.

Key Responsibilities
  • Fully understand customer circumstances to identify appropriate resolutions.
  • Support high volume calls and/or transactions across the wider area.
  • Resolve challenging customer communications and queries regarding payment difficulties and arrears to effective resolution.
  • Plan and prioritise allocated workloads against agreed service standards within the Arrears/Litigation/Forbearance area.
  • Ensure all work completed is done so in accordance with applicable policy, procedure and regulation whilst utilising judgement to resolve issues.
  • Resolve queries or referrals from both within and outside of the team.
  • Take ownership for investigating and responding to internal and external requests accurately and efficiently.
  • Consider risk when completing daily activities.
  • Identify process improvements and efficiencies and represent your area of specialism where required.
  • Carry out any reasonable task or duty as requested.
  • Compliance with process, policy and regulations
What We Offer
  • Fully Remote working (No need to attend the offices. You can live anywhere in the U.K)
  • All I.T equipment supplied
  • Employee Well-being hub
  • Fully remote training
  • Annual bonus
  • Frequent staff incentives which include high street vouchers
  • Employee assistance and welfare programme
  • Private healthcare
  • Subsidized gym memberships
  • Annual awards
  • PROGRESSION


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