Membership Support Advisor

3 weeks ago

Glasgow, Glasgow City, United Kingdom David Lloyd Clubs Full time
Membership Support Advisor

We are seeking a highly motivated and customer-focused individual to join our Membership Support team as a Membership Support Advisor. As a key member of our team, you will be responsible for providing exceptional service to our members, responding to their queries, and resolving any issues in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service to our members via multiple channels, including phone, email, and in-person
  • Respond to member queries and resolve issues in a timely and professional manner
  • Work collaboratively with the Membership Team to ensure seamless delivery of services
  • Contribute to the development and implementation of new initiatives to improve member experience
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Free Club Membership for you and your family
  • Discounts on our products and services
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Previous experience in a customer-facing role, preferably in a membership or customer service environment
  • Ability to work flexible hours, including evenings and weekends

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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