Membership Support Advisor

4 weeks ago


Glasgow, Glasgow City, United Kingdom David Lloyd Leisure Full time

Discover a rewarding career with David Lloyd Clubs

We are seeking a Membership Support Advisor to join our team, providing exceptional service to our members and ensuring their experience is nothing short of outstanding.

About the role

As a Membership Support Advisor, you will be the primary point of contact for our members, responding to queries and resolving issues in a timely and professional manner.

Key responsibilities

  • Provide exceptional customer service to our members, responding to queries and resolving issues in a timely and professional manner
  • Act as a role model for our company's 'Visions and Values', leading by example and demonstrating genuine empathy
  • Work collaboratively with the membership team to ensure seamless delivery of services
  • Participate in internal training programs to develop skills and knowledge

What we offer

As a Membership Support Advisor with David Lloyd Clubs, you will enjoy a range of benefits, including:

  • Free Club Membership for you and your family
  • Discounts on our products and services
  • Opportunity for advancement and career progression
  • Wagestream App allowing you to be paid on demand
  • Benefits Suite

Requirements

We are looking for a self-motivated individual with excellent verbal and written communication skills, who is passionate about delivering a first-class service to our members.

Desirable qualifications and experience

Previous experience within customer care or contact centre environment is desirable.

Working hours

This role requires the flexibility to work shifts across 5 days between 8am & 8pm during the week and will include some weekends, working 9am & 5pm.



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