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Customer Service Representative

2 months ago

Sittingbourne, United Kingdom Huntress - Maidstone Full time

Job Summary:

Huntress - Maidstone is seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Product Support: Provide product information and technical support to customers.
  • Order Management: Process orders and track shipments to ensure timely delivery.
  • Issue Resolution: Coordinate with production and logistics teams to resolve customer issues.
  • Complaint Management: Manage customer complaints and ensure timely resolutions.
  • Reporting: Prepare reports on customer interactions and feedback.
  • Compliance: Ensure compliance with company policies and industry regulations.

Qualifications:

  • Communication Skills: Strong communication and interpersonal skills.
  • Problem-Solving Skills: Excellent problem-solving abilities and attention to detail.
  • Team Player: Positive attitude and a team player mentality.

What We Offer:

  • Competitive Salary: Competitive salary of £26,000 - £28,000 per annum (DOE).
  • Supportive Work Environment: Exciting and supportive work environment.
  • Professional Growth: Opportunities for professional growth and development.