Customer Service Representative
1 month ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Huntress - Maidstone. As a Customer Service Representative, you will be responsible for handling customer inquiries, providing product information, and resolving issues in a timely and professional manner.
Key Responsibilities:
Handling customer inquiries via phone, email, and chat.
Providing product information and technical support.
Processing orders and tracking shipments.
Coordinating with production and logistics teams to resolve issues.
Managing customer complaints and ensuring timely resolutions.
Updating customer records and order statuses in CRM systems.
Assisting in returns and exchanges.
Preparing reports on customer interactions and feedback.
Ensuring compliance with company policies and industry regulations.
Qualifications:
Strong communication and interpersonal skills.
Excellent problem-solving abilities and attention to detail.
Positive attitude and a team player mentality.
What We Offer:
Competitive salary of £28,000 per annum (DOE).
Exciting and supportive work environment.
Opportunities for professional growth and development.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
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