Customer Experience Representative

4 weeks ago


Sittingbourne, United Kingdom Huntress - Maidstone Full time
Job Title: Customer Experience Representative

Job Summary:
We are seeking a highly skilled Customer Experience Representative to join our team at Huntress - Maidstone. As a key member of our support services team, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities:

• Handling customer inquiries via phone, email, and chat with a positive attitude and a team player mentality.
• Providing product information and technical support to customers, ensuring timely resolutions to their issues.
• Processing orders and tracking shipments, coordinating with production and logistics teams as needed.
• Managing customer complaints and updating customer records and order statuses in CRM systems.
• Assisting in returns and exchanges, preparing reports on customer interactions and feedback.
• Ensuring compliance with company policies and industry regulations, supporting sales teams with customer-related tasks.

Qualifications:

• Strong communication and interpersonal skills, with excellent problem-solving abilities and attention to detail.
• Positive attitude and a team player mentality, with a strong commitment to delivering exceptional customer experiences.

What We Offer:

• Competitive salary of £28,000 per annum (DOE), with opportunities for professional growth and development.
• Exciting and supportive work environment, with a diverse and inclusive recruitment process that ensures equal opportunity for all.
• Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

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