Trials and Technical Support Specialist
2 days ago
Job Summary:
We are seeking a highly skilled Trials and Technical Support Advisor to join our team at Weir. As a key member of our organization, you will be responsible for managing product trials, collecting and analyzing data, and providing technical support services to customers.
Key Responsibilities:
- Trials: Set up, organize, and maintain product trial study documentation and guidelines. Collect, track, and analyze field trial data. Provide updates on trial progress tracking. Coordinate the ordering and dispatch of trial materials as needed. Present trial results, including the preparation of reports and presentations. Liaise with product and technical teams to ensure appropriate methodology and testing tools are used for trial processes.
- Service: Become a trusted advisor at site with respect to wear components. Facilitate machine bucket inspections and provide reports on overall bucket performance. Provide gauging services and associated lip and GET condition monitoring reports. Identify GET components and provide detailed GET location maps.
- Product Support: Provide education on products, installation, safe operation, and maintenance. Direct troubleshooting of ESCO equipment to the appropriate Product Manager.
- Customer Support: Regular travel to site and provide quick response and solutions to immediate customer problems. Support the collection of data and analysis in regards to warranty issues. Actively identify sales opportunities when in contact with the customer.
- Safety First: Demonstrate a 100% commitment to our zero-harm behaviors in support of our drive towards developing a world-class safety culture.
Job Knowledge/Education and Qualifications:
- Engineering, Mining, Science, Statistics, Bachelor's degree (or similar).
- Heavy industry exposure around 3 years related experience.
- Advanced Excel, including Macros (mandatory).
- The successful candidate will be required to undergo a background check (including a pre-employment medical).
About Weir:
Weir is a world-leading engineering business with a purpose to make mining operations smarter, more efficient, and sustainable. Our technology enables our customers to produce essential metals and minerals using less energy, water, and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low-carbon future.
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