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Dispute Resolution Specialist

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Middlesbrough, Middlesbrough, United Kingdom Tewv Brits Full time
Job Title: Dispute Resolution Officer

We are seeking a skilled and enthusiastic IT professional to join our team at Tewv Brits. As a Dispute Resolution Officer, you will play a crucial role in ensuring the smooth transition of our trust devices to Windows 11.

Main Responsibilities:
  • Proactively manage all aspects of end user computing, including PCs, laptops, tablets, mobile phones, software management, and patching.
  • Provide excellent communication skills and a customer focus to assist colleagues through the transition process.
  • Work effectively with different teams to ensure seamless collaboration and support.
  • Travel independently across the locality and have access to a suitable vehicle for business purposes.
Requirements:
  • Educated to degree standard or equivalent in a relevant subject or with equivalent experiential learning in the field of ICT Technical Design and Support.
  • Achieve End User Computing related certification within an agreed time.
  • Information Technology Infrastructure Library (ITIL) 4 Foundation.
  • Microsoft qualifications such as MD-102 or MS900.
Key Skills:
  • Highly developed computer literacy and advanced keyboard skills.
  • Good organisation and planning skills.
  • Technical skills in one or more of the following areas: application management, end user computing peripherals management, mobile device management, and software management.
Experience:
  • Recent hands-on IT technical experience of industry-standard technologies and working with enterprise-size technology solutions.
  • Experience of working in a customer-led service.
  • Experience of working with third-party suppliers.
Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.