Credit Controller
4 months ago
Jackson Hogg are delighted to be working with a company based in Middlesbrough on the appointment of a Credit Controller.
**Credit Controller Job Description**
- Contact customers whose payment is in default of agreed payment terms to obtain immediate payment of the full value, a committed payment date or valid reason for non-payment
- Monitor all promises of payment to ensure receipt and follow-up promptly with further contact as necessary
- Clearly & promptly record all conversations and other correspondence on the customer account
- Record full details of all disputes and forward for onward investigation and resolution as required. Escalate unresolved queries/GRF's etc as appropriate through Team Supervisor
- Assist in the prompt and accurate selection, preparation and issue of 7-Day letters. Escalating non-responding customers for next appropriate actions
- Contact customers to resolve instances of payments received without remittance advices, ensuring any verbally communicated allocations are clearly noted and recorded for internal purposes.
- Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation
- Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upon
- Where appropriate, contact customers ahead of payment due dates to ensure all relevant invoices and other information/paperwork has been received
- Contribute to the smooth running of the department and team by ensuring any problems or issues are brought to the attention of the Team Supervisor and Manager and offering suggestions and ideas for improvement
- Assist in other areas as required Key Accountabilities
- Performance against individual, team and departmental KPI and other targets
- Prompt and accurate record keeping
- The transactional integrity of specific sales ledger accounts, including the timely and accurate resolution of unallocated cash
- The prompt identification and referral of credit risk issues
- The prompt identification and referral of unresolved queries that are holding up payments
Key Skills / Attributes
- Team player - able to work independently and with others to achieve common goals and targets
- Highly organised and able to prioritise workloads within a very busy and fast-moving environment
- Strong customer service skills
- Strong negotiating skills; able to speak confidently to people at all levels
- Persuasive; able to achieve results by influencing the actions of others
- Ability to meet deadlines without compromising accuracy
- Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc)
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£25,000.00 per year
Work Location: In person
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