Credit Controller
3 weeks ago
Job Title: Credit Controller
Location: Middlesbrough
Salary: £24k+ (DOE)
Type: Full-Time, Permanent, Office-Based
Working Hours: 8.30am – 5pm (Mon – Fri)
Regional Recruitment Services Careers is seeking a skilled Credit Controller to manage the day-to-day receivables for a portfolio of customers. The successful candidate will ensure timely payments in accordance with agreed terms.
Key Responsibilities:
- Contact customers with overdue payments to secure immediate payment or valid reasons for non-payment.
- Monitor and follow up on promises of payment to ensure receipt.
- Record all customer interactions, disputes, and resolutions clearly and promptly.
- Prepare and issue 7-Day letters, escalating non-responsive customers as needed.
- Resolve payment issues where remittance advices are not provided.
- Liaise with relevant parties to manage complex customer billing requirements.
- Proactively reach out to customers before payment due dates to ensure all necessary documentation is in place.
- Contribute to team performance by identifying issues and suggesting improvements.
- Meet individual, team, and departmental KPIs and targets.
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