Apptad Senior IT Consultant

7 days ago


ChesterleStreet, Durham, United Kingdom Apptad Inc Full time
Job Title: Senior IT Consultant

Apptad Inc is seeking a highly skilled Senior IT Consultant to join our team. As a Senior IT Consultant, you will be responsible for delivering infrastructure services and process optimization, as well as providing technical expertise to junior staff.

Key Responsibilities:
  • Create, monitor, and close change requests, ensuring timely and effective resolution.
  • Provide guidance and training to junior staff, promoting knowledge sharing and skill development.
  • Engage internal or external service providers as needed to resolve issues and support DCO service delivery.
  • Coordinate and monitor work conducted by internal and external service providers, ensuring adherence to procedures and minimizing adverse impact.
  • Document and implement infrastructure change requests, ensuring accurate and up-to-date records.
  • Update incident reporting and identify and mitigate risks to the infrastructure, ensuring the Configuration Management Database is accurate and current.
  • Maintain and update Application Portfolio Management solution Cis, ensuring seamless integration and functionality.
Requirements:
  • 5 years of experience with ITIL Change Management.
  • SSL/TLS certificate is required.
Evaluation Breakdown:
  • ITIL Management (30%): Demonstrated experience building and managing change requests, managing a Configuration Management Database, and knowledge of ITIL concepts and procedures.
  • Documentation and Communication (20%): Demonstrated knowledge of engaging internal or external service providers, guiding and monitoring work, and providing incident resolution.
  • Technical Knowledge (10%): Demonstrated knowledge of building IT infrastructure, working with multiple technical teams, and supporting servers of Windows, Solaris, and AIX.
  • Certificate Support (10%): Demonstrated experience in SSL/TLS certificate signing and support.


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