Apptad Senior IT Consultant
7 days ago
Apptad Inc is seeking a highly skilled Senior IT Consultant to join our team. As a Senior IT Consultant, you will be responsible for delivering infrastructure services and process optimization, as well as providing technical expertise to junior staff.
Key Responsibilities:- Create, monitor, and close change requests, ensuring timely and effective resolution.
- Provide guidance and training to junior staff, promoting knowledge sharing and skill development.
- Engage internal or external service providers as needed to resolve issues and support DCO service delivery.
- Coordinate and monitor work conducted by internal and external service providers, ensuring adherence to procedures and minimizing adverse impact.
- Document and implement infrastructure change requests, ensuring accurate and up-to-date records.
- Update incident reporting and identify and mitigate risks to the infrastructure, ensuring the Configuration Management Database is accurate and current.
- Maintain and update Application Portfolio Management solution Cis, ensuring seamless integration and functionality.
- 5 years of experience with ITIL Change Management.
- SSL/TLS certificate is required.
- ITIL Management (30%): Demonstrated experience building and managing change requests, managing a Configuration Management Database, and knowledge of ITIL concepts and procedures.
- Documentation and Communication (20%): Demonstrated knowledge of engaging internal or external service providers, guiding and monitoring work, and providing incident resolution.
- Technical Knowledge (10%): Demonstrated knowledge of building IT infrastructure, working with multiple technical teams, and supporting servers of Windows, Solaris, and AIX.
- Certificate Support (10%): Demonstrated experience in SSL/TLS certificate signing and support.
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