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Apptad IT Consultant Senior
2 months ago
Job Location: 222 Jarvis Street (Hybrid Position, 3 days in-office)
Job Duration: Long-term
Job Description:
Deliverables: Infrastructure Services, Process Optimization, SSL, and ITIL.
Key Responsibilities:
- Change Request creation, monitoring, follow-up, closure, and reporting.
- Provide guidance, training, and technical expertise to junior staff.
- Engage internal or external service provider resources to resolve issues and support DCO service delivery.
- Guide, monitor, and coordinate work conducted by internal and external service providers, ensuring mitigation of adverse impact.
- Document and implement infrastructure Change Requests.
- Update incident reporting, identify and mitigate risks to the infrastructure, and update the Configuration Management Database.
- Making changes and recommendations for enhancing server infrastructure, decommissioning hardware, and coordinating disposal.
- SSL/TLS certificate signing and reporting.
- Support maintaining and updating Application Portfolio Management solution Cis.
Skills and Experience:
Requirements:
Evaluation Breakdown:
1. ITIL Management (30%):
Parameters:
- Demonstrated experience building and managing change requests.
- Demonstrated experience with managing a Configuration Management Database.
- Demonstrated knowledge of ITIL concepts and procedures.
- Demonstrated knowledge of Corporate Change, Incident, Problem, and Release Management.
- Demonstrated knowledge of Datacentre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Datacentre.
2. Documentation and Communication (20%):
Parameters:
- Demonstrated knowledge for engaging internal or external service provider resources to resolve issues and mitigate support failure and interruption to Datacentre operations.
- Demonstrated knowledge of guiding, monitoring, and coordinating work conducted by internal and external service providers, ensuring mitigation of adverse impact.
- Demonstrated ability for strong documentation and writing skills.
- Demonstrated knowledge for providing incident resolution.
- Demonstrated knowledge of engaging vendors to address incidents/issues.
- Demonstrated ability of working with and supporting multiple technical teams.
- Demonstrated knowledge in using Office 365 Remedy/eSMT ticketing system.
3. Technical Knowledge (10%):
Parameters:
- Demonstrated knowledge building IT infrastructure.
- Demonstrated knowledge working with and supporting multiple technical teams.
- Demonstrated knowledge with VCentre, VMware, and building and maintaining virtual servers.
- Demonstrated knowledge building and supporting servers of Windows, Solaris, AIX.
- Demonstrated knowledge of networking installation, supporting, and configuring network devices (routers, switches, firewalls, and load balancers).
- Demonstrated knowledge building and supporting backup infrastructure.
- Demonstrated knowledge installing, configuring, and supporting SAN and Tape Library Infrastructure.
- Demonstrated knowledge of server installation and configuration and loading of the Operating System, including virtual servers.
4. Certificate Support (10%):
Parameters:
- Demonstrated experience in SSL/TLS certificate signing and support.
MUST HAVE:
- 5 years of experience with ITIL Change management.
- SSL/TLS certificate is required.
