Customer Service Lead Controller

5 days ago

Warrington, Warrington, United Kingdom Stobart Full time
Job Description

We are seeking a highly skilled and experienced professional to join our team as a Customer Service Lead Controller. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth delivery of our services to our clients.

About Us

Stobart is a leading ambient transport and logistics business, providing services to many of the UK's best known brands across core consumer and retail sectors. Our company has a winning culture, where we value, challenge, and inspire our employees to achieve their best.

Key Responsibilities

  • Provide exceptional customer service to our clients, responding to their queries and resolving any issues in a timely and professional manner.
  • Work closely with our operations team to ensure the smooth delivery of our services, including transportation and logistics.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with our sales team to identify new business opportunities and develop relationships with key clients.

Requirements

  • Proven experience in customer service and operations management.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of transportation and logistics industry.

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