Customer Service Lead Controller

6 days ago

Warrington, Warrington, United Kingdom Stobart Full time
Job Title: Customer Service Lead Controller

We are seeking a highly skilled and experienced Customer Service Lead Controller to join our team at Stobart, a leading ambient transport and logistics business. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service, developing and supervising a team, and ensuring a seamless service offering in a fast-paced working environment.

Key Responsibilities:
  • Support the Customer Service management team by providing seamless shift, holiday, and short notice cover as required.
  • Assist in the training and development of new and existing staff on all Customer Service procedures relevant to the CS department.
  • Develop and implement effective processes and procedures to ensure accuracy, efficiency, and compliance within the team.
  • Investigate new methods and ways of working to improve accuracy and cost efficiency within the team and the business overall.
  • Participate in Systems Quality by reviewing Company Operating Policies and Instructions to ensure that all processes are current and reflect today's requirements for ways of working.
Requirements:
  • GCSE grade C or above in Maths and English.
  • Equivalent of 5 GCSE grade C or above.
  • Good level of numeracy and literacy, together with a can-do attitude, high level of flexibility, commitment, and motivation.
  • Able to use own initiative and capable of operating with limited supervision within fixed guidelines.
  • Team-oriented.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A supportive and inclusive work environment.
  • Recognition and reward for outstanding performance.

We are committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. If you are a motivated and experienced professional looking for a new challenge, please apply now to join our team at Stobart.

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