Customer Service Lead Controller

1 week ago

Warrington, Warrington, United Kingdom Culina Group Full time
{"title": "Customer Service Lead Controller", "description": "Job Summary

We are seeking a highly skilled and experienced Customer Service Lead Controller to join our team at Culina Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Support the Customer Service management team by providing seamless shift, holiday and short notice cover as required.
  • Assist in the training and development of new and existing staff on all Customer Service procedures relevant to the CS department.
  • Develop and implement effective customer service processes and procedures to ensure high levels of customer satisfaction.
  • Work closely with other departments and ESL sites to ensure seamless communication and collaboration.
  • Investigate new methods and ways of working to improve accuracy and cost efficiency within the team and the business overall.
Requirements
  • GCSE grade 'C' or above in Maths and English.
  • Equivalent of 5 GCSE grade 'C' or above.
  • Good level of numeracy and literacy together with a 'can do' attitude.
  • High level of flexibility, commitment and motivation.
  • Able to use own initiative and capable of operating with limited supervision within fixed guidelines.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Recognition and reward for outstanding performance.
", "lang_code": "en"}

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