Customer Service Lead Controller

6 days ago

Warrington, Warrington, United Kingdom Culina Group Full time

Job Title: Customer Service Lead Controller

Job Summary:

We are seeking a highly skilled and experienced Customer Service Lead Controller to join our team at the Culina Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and driving business growth through process improvements.

Key Responsibilities:

  • Lead a team of customer service representatives to ensure exceptional customer service delivery
  • Develop and implement process improvements to drive business growth and efficiency
  • Collaborate with cross-functional teams to resolve customer issues and improve customer satisfaction
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and implement training programs to enhance customer service skills

Requirements:

  • GCSE grade 'C' or above in Maths and English
  • Equivalent of 5 GCSE grade 'C' or above
  • Good level of numeracy and literacy together with a 'can do' attitude
  • High level of flexibility, commitment, and motivation
  • Able to use own initiative and capable of operating with limited supervision within fixed guidelines
  • Team orientated

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and reward for outstanding performance

About Us:

The Culina Group is a leading logistics and supply chain company that is committed to delivering exceptional customer service and driving business growth. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

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