Customer Service Advocate

4 weeks ago


Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

Customer Service Advocate

Resource Management Ltd is seeking a dedicated Customer Service Advocate to enhance our customer interactions and ensure exceptional service delivery. In this pivotal role, you will be responsible for addressing customer inquiries and resolving issues to guarantee a positive experience.

We offer a range of flexible working arrangements, allowing you to maintain a healthy work-life balance. Our work environment is designed to support your professional growth and personal well-being. The ideal candidate will possess empathy, ambition, and a strong commitment to excellence.

Key Benefits:

  • Generous paid time off, inclusive of holidays
  • Eligibility for an annual performance bonus
  • Participation in a comprehensive pension scheme
  • Access to wellness initiatives and support services
  • Exclusive employee discounts on various offerings
  • Opportunities for career advancement and skill development

Essential Qualifications:

  • Previous experience in a customer-facing role
  • Proficient in problem-solving and providing effective resolutions
  • Strong collaborative skills
  • Exceptional verbal and written communication abilities
  • Focused on addressing customer concerns with empathy
  • Familiarity with standard office software

About Resource Management Ltd:

Resource Management Ltd is a prominent provider of outsourced services in the sector. We are committed to delivering outstanding customer support on behalf of leading brands. Our focus on innovation and development creates exciting career pathways for our employees. Be part of our mission to positively influence the experiences of our clients.

Resource Management Ltd is an equal-opportunity employer that values diversity and promotes an inclusive workplace for all.



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