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Senior Academic Operations Coordinator

3 months ago

Midlothian, United Kingdom The University of Edinburgh Full time

Salary: £27, £32,332.00 Per Annum.

Department: CAHSS / Business School / Teaching Operations.

Contract Type: Open Ended - Permanent.

Work Schedule: Full Time - 35 Hours Per Week.

We are seeking a Senior Educational Program Administrator to provide exceptional, professional administrative support for various Undergraduate (UG) and Postgraduate Taught (PGT) programs and courses. This role involves collaborating closely with the Team Lead and fellow Senior and Teaching Administrators to ensure a consistent and high-quality service for students, aligning with broader Student Experience initiatives.

Key Responsibilities:

  • Act as a primary contact for PGT Programme Directors, UG Programme leads, and Course Organisers, fostering partnerships with the Student Services Manager and Student Advisors.
  • Deliver high-quality administrative support throughout the duration of programs, ensuring effective communication and coordination.
  • Contribute to a collaborative team environment, maintaining a focus on service delivery and student satisfaction.

What We Offer:

This position is full-time (35 hours per week) and includes a blend of remote and on-campus work. The successful candidate will be part of a dynamic team dedicated to enhancing the student experience.

Required Skills and Attributes:

  • Professional demeanor with outstanding customer service skills, excellent interpersonal and communication abilities, and a friendly, approachable attitude.
  • Strong resilience and enthusiasm to maintain high performance levels while meeting deadlines, with meticulous attention to detail.
  • Effective negotiation and influencing skills, demonstrating tact and diplomacy in various situations.
  • A well-developed sense of service delivery with a student-centered approach.
  • Proficient time management skills, with the ability to prioritize and organize tasks efficiently to meet deadlines.
  • Experience working independently and collaboratively within a team, demonstrating resourcefulness.