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Customer Service Representative

2 months ago

Liverpool, Liverpool, United Kingdom Love2shop Full time

Job Title: Customer Service Advisor

Job Type: Full-time

Company: Love2shop

Location: Remote (with occasional visits to the central Liverpool office)

Job Description:

We are seeking a highly skilled and motivated Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities:

  • Handle high-volume customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and helpful information to customers, ensuring their needs are met and exceeded.
  • Maintain accurate customer records and update information as necessary.
  • Collaborate with internal teams to resolve customer complaints and issues.
  • Participate in ongoing training and development to improve customer service skills and knowledge.

Requirements:

  • Excellent communication and interpersonal skills.
  • Proven experience in a customer-facing role, with a passion for delivering exceptional customer experiences.
  • Strong problem-solving skills and ability to work calmly under pressure.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Ability to work independently and as part of a team.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.