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Junior IT Support Specialist

2 months ago

Oxford, Oxfordshire, United Kingdom Sanderson Full time

Job Summary:

We are seeking a highly skilled and motivated Junior IT Support Specialist to join our team at Sanderson. As a Junior IT Support Specialist, you will play a key role in providing technical support to our clients and internal teams.

Key Responsibilities:

  • Onsite Technical Support:
    • Resolve technical issues on-site when remote support is not possible.
    • Manage and escalate incident tickets, ensuring timely resolutions.
    • Maintain technical asset registers and configurations.
    • Collaborate with clients and third-party vendors.
  • Professional Services:
    • Lead and deliver 1-2 projects monthly.
    • Collaborate with project managers to adhere to project plans.
    • Create and manage detailed Scope of Work (SOW) documents.
    • Ensure project completion within scope and timeframe.
  • Person Specification:
    • Proficiency in Windows OS, MacOS, Active Directory, Exchange, Office365, NTFS permissions, and basic networking.
    • Driving license and own transport required.
    • Strong communication, troubleshooting, and client service skills.