Customer Care Consultant

4 weeks ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Position: Customer Care Consultant

Location: Land Rover Melton Mowbray

Working Hours: Full-time, including Saturday mornings on a rotational basis

Compensation: £28,334, with additional earnings potential through a performance-based bonus scheme

Benefits: 25 days of annual leave plus public holidays, life insurance, pension plan, wellness support, employee discounts on services and popular retailers, along with a purchasing discount program

About Us: Marshall Motor Group stands as one of the UK's leading automotive dealer networks, representing 23 of the most renowned car, van, truck, and motorcycle manufacturers across 141 dealerships in 34 counties.

We prioritize our employees as much as our customers. As part of the Constellation Automotive Group, which encompasses webuyanycar, cinch, and BCA, we offer vast opportunities for career development and personal growth.

Role Overview: As a Customer Care Consultant, you will serve as a crucial link between our clientele and the service department. Positioned at the forefront of our operations, your enthusiasm for assisting customers will be essential. Comprehensive training will be provided, ensuring that prior experience in an automotive dealership is not a prerequisite. Your initial weeks will include an immersive induction program, shadowing experienced colleagues, and a supportive buddy system designed to facilitate your transition into this role.

Candidate Profile:

  • Demonstrated experience in customer service is essential
  • A genuine passion for enhancing the customer journey and delivering exceptional service
  • Ability to meet deadlines and manage customer expectations through consistent communication
  • Strong organizational skills and attention to detail, as you will oversee your own customer portfolio
  • Confidence in addressing complex customer inquiries professionally, seeking management support when necessary
  • Proficient with technology, preferably with experience using CRM systems

Key Responsibilities:

  • Build and maintain customer relationships prior to their appointments, welcoming them upon arrival
  • Enhance the customer experience throughout their journey with us in a proactive and positive manner
  • Act as a representative for both the business and the customer, guiding them towards favorable outcomes
  • Perform all administrative tasks related to customer interactions accurately and empathetically
  • Anticipate and assist customers with future needs
  • Collaborate with team members to promote outstanding customer service and retention

For more information about a career with Marshall Motor Group, please submit your application online, and one of our recruitment specialists will reach out to you.

We are committed to hiring the most qualified individuals and providing equal opportunities for employee advancement, including promotions and training, without discrimination based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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