Regional Customer Care Supervisor

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Invision Group Full time £65,000
Regional Customer Care Supervisor Required

Company: Invision Group

Overview: We are currently seeking a dedicated Regional Customer Care Supervisor to manage residential projects across a designated area. This role is essential in ensuring that our high standards of customer service are maintained throughout the warranty period of our residential units.

Key Responsibilities:
  • Oversee the warranty processes for approximately 500 residential units across multiple sites.
  • Lead a team of Customer Service Coordinators, ensuring effective communication with subcontractors and suppliers.
  • Ensure that the region meets the service expectations associated with a top-tier residential builder.
Benefits:
  • Company Car or Car Allowance (10% of Basic Salary)
  • Contributory Pension Scheme
  • Fuel Card for Personal & Work Travel Expenses
  • Private Healthcare Coverage
  • Life Insurance Policy
  • Bonus Scheme up to 15% of Basic Salary
  • Opportunities for Further Training and Qualifications
  • Commitment to Continued Professional Development

This position reports directly to the Regional Director and the Group Customer Care Director, playing a crucial role in maintaining the quality and reputation of our residential projects.


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