Customer Service Consultant

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Position: Customer Service Consultant

Location: Land Rover Melton Mowbray

Working Hours: Full-time, including Saturday mornings on a rota basis

Compensation: £28,334, supplemented by a performance-based bonus scheme

Benefits: 25 days of annual leave plus bank holidays, life insurance, pension plan, wellness support, employee discounts for servicing and popular retailers, as well as a purchase discount scheme

About Us

Marshall Motor Group stands as one of the UK's largest automotive dealership networks, representing a diverse range of renowned car, van, truck, and motorcycle manufacturers across numerous locations throughout the UK.

We are dedicated to fostering a supportive environment for our employees, just as we are committed to our customers. As part of the Constellation Automotive Group, which encompasses webuyanycar, cinch, and BCA, we offer significant opportunities for career development and personal growth.

Role Overview

As a Customer Service Consultant, you will serve as a crucial link between our clientele and the workshop team. Positioned at the forefront of our operations, your enthusiasm for assisting customers will be key. Comprehensive training will be provided, ensuring that prior experience in a dealership is not a prerequisite. Your initial weeks will involve an induction program, shadowing experienced colleagues, and a buddy system designed to facilitate your transition into this vital role.

Candidate Profile

  • Previous experience in customer service is essential.
  • A genuine passion for enhancing the customer journey and delivering exceptional service.
  • Ability to work under pressure while managing customer expectations through consistent communication.
  • Strong organizational skills and attention to detail, as you will oversee your own customer portfolio.
  • Confidence in addressing complex customer inquiries professionally, seeking management support when necessary.
  • Proficient with technology, preferably with experience using CRM systems.

Key Responsibilities

  • Establish and nurture customer relationships prior to their appointments, welcoming them upon arrival.
  • Facilitate a positive customer experience throughout their journey with us.
  • Act as a knowledgeable advocate for both the business and the customer, assisting in their decision-making processes.
  • Accurately complete all administrative tasks related to customer interactions.
  • Proactively assist customers with their future needs.
  • Collaborate with team members to promote outstanding customer service and retention.

If you are interested in exploring a career with Marshall Motor Group, we encourage you to submit your application online. Our recruitment specialists will reach out to you for further discussions.

We are committed to hiring the most qualified individuals and providing equal opportunities for advancement, training, and promotion, without discrimination based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

  • Customer Service Consultant

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    Position: Customer Service Consultant Location: Land Rover Melton Mowbray Working Hours: Full-time, including Saturday mornings on a rotational basis Compensation: £28,334, with additional earnings potential through a bonus scheme based on upselling, customer satisfaction, and performance, allowing for uncapped earnings exceeding £5,000 Benefits: 25...

  • Customer Service Consultant

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    Position: Customer Service Consultant Location: Land Rover Melton Mowbray Working Hours: Full-time, including Saturday mornings on a rotational basis Compensation: £28,334, with additional earnings potential through a bonus scheme based on upselling, customer satisfaction, and performance, allowing for uncapped earnings exceeding £5,000 Benefits: 25...

  • Customer Service Consultant

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Recruitment Boutique Full time

    Position OverviewWe are thrilled to present a fantastic opportunity to join a dynamic dealership as a Customer Service Consultant on a temporary basis.CompensationThe hourly wage ranges from £18.00 to £20.00 for a full-time commitment of 45 hours per week.Key ResponsibilitiesAct as the primary point of contact for the Service Department, ensuring a high...

  • Customer Care Consultant

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    Position: Customer Care Consultant Location: Land Rover Melton Mowbray Working Hours: Full-time, including Saturday mornings on a rotational basis Compensation: £28,334, with additional earnings potential through a performance-based bonus scheme Benefits: 25 days of annual leave plus public holidays, life insurance, pension plan, wellness support,...

  • Customer Care Consultant

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    Position: Customer Care Consultant Location: Land Rover Melton Mowbray Working Hours: Full-time, including Saturday mornings on a rotational basis Compensation: £28,334, with additional earnings potential through a performance-based bonus scheme Benefits: 25 days of annual leave plus public holidays, life insurance, pension plan, wellness support,...

  • Automotive Service Consultant

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom The Solution Automotive Limited Full time £40,000

    Automotive Service Consultant We invite you to explore the following qualifications and skills required for this role. £28k - £30k basic salary based on experience £40k OTE Our team is seeking a knowledgeable Automotive Service Consultant to join a prestigious vehicle dealership. Working hours are Monday to Friday from 08:00 to 18:00 Saturday from...

  • Automotive Service Consultant

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Octane Recruitment Full time

    Automotive Service Consultant PositionCompensation: Up to £28,256 + performance-related bonus (OTE 35k+)Working Hours: Monday to Friday, with Saturday mornings on a rotational basis.About the Role:We are seeking a skilled Automotive Service Consultant to join our dynamic team. This role involves engaging with customers to schedule their vehicles for service...

  • Customer Service Representative

    2 days ago

    Cambridge, Cambridgeshire, United Kingdom Jago Consultants Full time

    About the RoleJago Consultants is seeking a highly skilled Service Advisor to join our team in Cambridge. As a Service Advisor, you will be responsible for delivering world-class customer service to our clients.Key ResponsibilitiesMeet and greet customers in a friendly and courteous manner, providing exceptional customer service throughout the day.Establish...

  • Customer Service Representative

    2 days ago

    Cambridge, Cambridgeshire, United Kingdom Jago Consultants Full time

    About the RoleJago Consultants is seeking a highly skilled Service Advisor to join our team in Cambridge. As a Service Advisor, you will be responsible for delivering world-class customer service to our clients.Key ResponsibilitiesMeet and greet customers in a friendly and courteous manner, providing exceptional customer service throughout the day.Establish...

  • Automotive Service Consultant

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom KPI People Ltd Full time £17

    Position OverviewRole: Automotive Service ConsultantLocation: CambridgeHourly Rate: £16.50Contract Type: Temporary / ContractJob SummaryWe are seeking a skilled Automotive Service Consultant to join our dynamic after-sales team. This role is essential for ensuring customer satisfaction and maintaining the high standards of our client’s dealership.Key...

  • Customer Service Representative

    7 hours ago

    Cambridge, Cambridgeshire, United Kingdom Spire Healthcare Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Spire Cambridge Lea Hospital. As a key member of our administrative team, you will be responsible for providing exceptional customer service to patients, consultants, and hospital teams.Key Responsibilities:Welcoming and registering patients,...

  • Customer Service Representative

    4 hours ago

    Cambridge, Cambridgeshire, United Kingdom Spire Healthcare Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Spire Cambridge Lea Hospital. As a key member of our administrative team, you will be responsible for providing exceptional customer service to patients, consultants, and hospital teams.Key Responsibilities:Welcoming and registering patients,...

  • Customer Service Representative

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom Spire Healthcare Full time

    Job Summary:Spire Healthcare is seeking a highly skilled and experienced Receptionist to join their team on a flexible, bank basis. As a Receptionist, you will be responsible for providing exceptional customer service, managing the hospital switchboard, and performing various administrative duties.Key Responsibilities:Welcoming and registering patients,...

  • Customer Service Representative

    6 days ago

    Cambridge, Cambridgeshire, United Kingdom Spire Healthcare Full time

    Job Summary:Spire Healthcare is seeking a highly skilled and experienced Receptionist to join their team on a flexible, bank basis. As a Receptionist, you will be responsible for providing exceptional customer service, managing the hospital switchboard, and performing various administrative duties.Key Responsibilities:Welcoming and registering patients,...

  • Customer Service Representative

    2 days ago

    Cambridge, Cambridgeshire, United Kingdom TRS Consulting Full time

    Job Title: Field Service Engineer, MRI Medical ImagingJob Summary:We are seeking a highly skilled and motivated Field Service Engineer to join our team at TRS Consulting. As a Field Service Engineer, you will be responsible for the service, repair, and maintenance of our range of highly advanced MRI imaging systems.Key Responsibilities:Provide exceptional...

  • Customer Service Representative

    2 days ago

    Cambridge, Cambridgeshire, United Kingdom TRS Consulting Full time

    Job Title: Field Service Engineer, MRI Medical ImagingJob Summary:We are seeking a highly skilled and motivated Field Service Engineer to join our team at TRS Consulting. As a Field Service Engineer, you will be responsible for the service, repair, and maintenance of our range of highly advanced MRI imaging systems.Key Responsibilities:Provide exceptional...

  • Customer Service Representative

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom Co-op Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Member. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and supporting the sales process.Key ResponsibilitiesProvide friendly and thoughtful...

  • Customer Service Representative

    5 days ago

    Cambridge, Cambridgeshire, United Kingdom Co-op Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Member. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and supporting the sales process.Key ResponsibilitiesProvide friendly and thoughtful...

  • Customer Service Specialist

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Octane Recruitment Full time

    Customer Service Specialist Position - Automotive SectorSalary: Up to £28,256 + bonus (OTE 35k+)Working Hours: Monday to Friday 8.00am - 6.00pm, Saturday mornings on a rotaReference:OC18421About the Role:Our client is seeking a skilled Customer Service Specialist to join their dynamic automotive team. This role is essential in providing exceptional service...

  • Automotive Service Consultant

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom KPI People Ltd Full time £17

    Position: Automotive Service ConsultantCompensation: £50 per hour - Weekly PayContract Type: Flexible Contract Length - Full Time or Part TimeOur client, a prominent automotive dealership, is seeking a skilled Automotive Service Consultant to enhance their Aftersales team on a Temporary/Contract basis with an IMMEDIATE START.Compensation Details:Weekly...