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Customer Service Representative

2 months ago

Cambridge, Cambridgeshire, United Kingdom TRS Consulting Full time

Job Title: Field Service Engineer, MRI Medical Imaging

Job Summary:

We are seeking a highly skilled and motivated Field Service Engineer to join our team at TRS Consulting. As a Field Service Engineer, you will be responsible for the service, repair, and maintenance of our range of highly advanced MRI imaging systems.

Key Responsibilities:

  • Provide exceptional customer service and technical support to our clients, ensuring prompt and efficient resolution of technical issues.
  • Perform routine maintenance and repairs on MRI imaging systems, adhering to manufacturer guidelines and industry standards.
  • Conduct thorough diagnostic tests to identify and troubleshoot technical problems, utilizing advanced technical knowledge and skills.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless delivery of services and products.
  • Stay up-to-date with the latest technological advancements and industry trends, applying this knowledge to improve service delivery and customer satisfaction.

Requirements:

  • Minimum 2 years of experience as a Field Service Engineer or Technical Support Engineer, with a strong background in electronics and diagnostic systems.
  • Proven track record of providing exceptional customer service and technical support, with a focus on resolving complex technical issues.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with clients, colleagues, and management.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

What We Offer:

  • A competitive salary and benefits package, including a comprehensive training program and opportunities for career advancement.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The chance to work with a leading healthcare company, contributing to the development of innovative medical imaging systems.