Customer Service Representative

2 days ago

Cambridge, Cambridgeshire, United Kingdom Spire Healthcare Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Spire Cambridge Lea Hospital. As a key member of our administrative team, you will be responsible for providing exceptional customer service to patients, consultants, and hospital teams.

Key Responsibilities:

  • Welcoming and registering patients, including the accurate collection of credit card details and patient information.
  • Directing patients, consultants, and hospital teams to the hospital in a warm, professional, and caring manner.
  • Compliance with NHS forms and processes.
  • Processing in-patient/out-patient charges.
  • Cash handling strictly within the parameters of the 'Handling Cash Policy'.
  • Discharge of patients onto computer system ensuring accuracy of all information.
  • Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
  • Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.

Requirements:

  • A personable individual with the ability to work on own initiative as well as part of a team.
  • Good basic PC skills, including Word, Excel, and Outlook.
  • Excellent customer service skills.
  • High degree of accuracy in administration.
  • Great communication skills at all levels.
  • Experience in a customer service environment.
  • Experience with information management systems.
  • Switchboard experience desirable.

Working Hours: 06:30 – 21:30 Monday - Friday with occasional Saturdays and Sundays 6:30am - 19:00pm

Contract Type: Bank

Benefits:

  • 35 days annual leave inclusive of bank holidays.
  • Employer and employee contributory pension with flexible retirement options.
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers.
  • Free Bupa wellness screening.
  • Private medical insurance.
  • Life assurance.

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