Customer Service Representative

5 days ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

About the Role

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities

  • Establish and maintain strong relationships with customers, understanding their needs and preferences.
  • Provide accurate and timely information to customers regarding their vehicle's maintenance and repair needs.
  • Work closely with our sales and service teams to ensure a smooth and efficient customer journey.
  • Manage customer expectations and resolve any issues or concerns in a professional and courteous manner.
  • Stay up-to-date with industry developments and best practices to continuously improve our service standards.

Requirements

  • Previous customer service experience, preferably in a sales or service environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving skills and ability to work under pressure.
  • Ability to work independently and as part of a team.
  • Basic computer skills and familiarity with CRM systems.

About Us

Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits and opportunities for career development.

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