Helpdesk Administrator
6 days ago
Job Title: Helpdesk Administrator
Job Summary:
Dynamite Recruitment Solutions Ltd is seeking a highly skilled Helpdesk Administrator to join our team. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and support to our clients and tenants.
Key Responsibilities:
- Record Information: Accurately record information from operatives, subcontractors, and clients onto our system.
- Monitor Work: Continuously monitor work that has been booked in to be completed by sub-contractors.
- Action Work: Take necessary action to complete work where required.
- Provide Updates: Provide regular updates to clients on work in progress.
- Highlight Issues: Identify and highlight any issues or trends that may arise.
- Administration Support: Provide administrative support to the team, including scheduling work and booking contractors.
Requirements:
- Qualifications: GCSE or equivalent in Maths and English.
- Experience: Vast experience of MS Office, including Word and Excel, with accurate typing skills.
- Industry Experience: Experience working in a Repairs and Maintenance call centre or any other call centre environment.
- Geographical Knowledge: Good geographical knowledge of the area, including main highways and best routes.
Company Overview:
Dynamite Recruitment Solutions Ltd is a well-established business with multiple sites across the country. We are committed to providing exceptional customer service and support to our clients and tenants.
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