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Helpdesk Administrator

2 months ago

Woking, Surrey, United Kingdom Workshop Recruitment Full time

**Job Summary**

Workshop Recruitment is seeking a skilled Helpdesk Administrator to join our team. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities:**

  • Record and manage customer information in our job management system.
  • Monitor job screens and take prompt action when required.
  • Provide timely updates to clients on work in progress.
  • Coordinate the deployment of operatives to jobs in an efficient and effective manner.
  • Assist with administrative tasks to support the team and provide updates to clients.

**Requirements:**

  • Strong experience with MS Office, including Word and Excel, with accurate typing skills.
  • Previous experience in a call centre, contact centre, or helpdesk environment is essential.
  • Knowledge of construction or building trades is a benefit.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Ability to work with contractors, tradespeople, tenants, and management.

**Benefits:**

  • 31 days annual leave rising to 36 days with length of service (including bank holidays).
  • Flexible annual leave scheme to buy or sell up to 5 days per year.
  • Company sick pay after probation.
  • Life Insurance.
  • Discounted Gym Membership.
  • Employee recognition scheme.
  • Length of Service Rewards.
  • Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee).
  • Employee Assistance Programme to support all staff.