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Customer Service Representative

2 months ago

St Ives, Cornwall, United Kingdom GLL Full time

About GLL

GLL is a leading leisure and fitness provider, dedicated to delivering exceptional customer experiences across the UK.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at St Ives Leisure Centre.

Key Responsibilities

  • Provide a warm and welcoming experience for customers, ensuring a positive first impression of our centre.
  • Respond to customer enquiries, converting them into memberships and delivering a first-class customer service experience.
  • Answer incoming calls, deal with transactions, and handle customer queries in a professional and courteous manner.
  • Work collaboratively with the team to achieve sales targets and provide exceptional customer service.
  • Participate in outreach projects and community events to promote our services and build relationships with local customers.
  • Contribute to the upkeep and maintenance of the centre, ensuring a clean and safe environment for customers.

What We Offer

  • A competitive salary and benefits package, including a pension scheme and discounted gym membership.
  • Opportunities for career development and professional growth, with training and support to help you succeed.
  • A dynamic and supportive team environment, with a focus on collaboration and customer satisfaction.
  • Access to exclusive discounts and perks, including discounts on our villas in Portugal and ski chalets in Bulgaria.

Requirements

  • A can-do attitude and a passion for delivering exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Knowledge of health and safety procedures and a commitment to maintaining a safe and clean environment.
  • Good IT, literacy, numerical, and communication skills, with experience of administration and cash handling.