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Customer Support Specialist
2 months ago
At Twenty7tec, we revolutionize financial advisory services through innovative technology. We collaborate with organizations of varying sizes that share our vision of simplifying, streamlining, and digitizing financial services within the mortgage and wealth sectors.
Position OverviewWe are currently seeking a First Line Support Specialist to enhance our customer service operations.
Key Responsibilities- Conduct thorough and detailed investigations and analyses, including integrations, to address customer inquiries.
- Report any discrepancies or challenges in data, processes, and systems to the relevant teams or management for resolution, adhering to established procedures.
- Ensure a consistently positive customer experience by fostering sustainable relationships built on trust through open and engaging communication.
- GCSE in English and Maths at grade C or above.
- A flexible, proactive mindset with a strong willingness to learn.
- Performance-based annual bonus.
- Flexible working arrangements (hybrid).
- Increased holiday entitlement based on length of service, up to a maximum of 28 days plus bank holidays.
- Pension scheme.
- Access to financial coaching and salary advance platform.
- Cycle to work scheme.
- Learning and development opportunities, including a Udemy for Business License.
- Wellbeing program, featuring access to Mental Health First Aiders.
- Healthcare plan (dependent on length of service).
- Dog-friendly office environment.
- Social events throughout the year, both in-person and remote.
The significance and advantages of exceptional financial advice are undeniable. Through our Velocity platform, Twenty7tec is dedicated to designing and developing outstanding technology that empowers mortgage, protection, and wealth advisers to achieve remarkable client outcomes.
Our technology supports advisers, lenders, product providers, and financial institutions in delivering effective financial advice to millions of consumers across the UK.
Every day, over 16,000 mortgage, protection, and wealth advisers utilize our Velocity platform.
If you require further information or reasonable adjustments to assist with your application or interview, we are more than willing to help.
Successful applications may involve a brief online assessment to evaluate competencies in specific skill areas. If your application progresses, you will be invited to a preliminary telephone screening with a member of our HR team.
Interviews may be conducted online via video call or at our office, depending on your location.
