Field Service Manager
7 days ago
**Job Title:** Field Service Manager - Operations Lead
**Job Summary:** We are seeking an experienced Field Service Manager to lead our team of skilled Lift Engineers in delivering exceptional service to our customers. As a key member of our management team, you will play a pivotal role in driving operational excellence and exceeding business goals.
**Key Responsibilities:**
- **Operational Planning:** Develop and implement effective operational plans to ensure efficient delivery of services to our customers.
- **Team Management:** Lead and manage a team of skilled Lift Engineers, providing guidance and support to ensure they consistently deliver high-quality service.
- **Customer Relationships:** Build and maintain strong relationships with our customers, addressing any queries and complaints in a professional and timely manner.
- **Health and Safety:** Ensure compliance with all Health and Safety procedures, conducting regular risk assessments and method statements to ensure a safe working environment.
- **Performance Management:** Manage absence, performance, and appraisals for the team, ensuring they meet the required standards.
- **Credit Control:** Maintain accurate credit control logs and CRM records to ensure timely payment from customers.
**Requirements:**
- **Experience:** Previous experience working within the lift industry or similar service industry with transferable skills is essential.
- **Qualifications:** Relevant technical or management qualifications would be desirable.
**Company Information:**
Stannah is a family-owned manufacturing and engineering company providing maintenance and repair services. We offer a competitive salary, benefits package, and opportunities for career growth and development.
**Benefits:**
- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days' annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs, for example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
- Free parking
- Company Vehicle or Car Allowance
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