Salesforce Project Leader

3 weeks ago

London, Greater London, United Kingdom Boss Professional Services Full time
Position Overview

Role Summary

At Boss Professional Services, we are committed to enhancing the customer experience through innovative solutions. The Salesforce Project Leader will be instrumental in redefining the customer journey for our service, product sales, and equipment rental operations. This position is crucial in managing and executing a strategic initiative that aims to optimize processes and elevate customer satisfaction by leveraging the capabilities of Salesforce. While the technical development of the Salesforce solution will be overseen by the Salesforce Platform lead, this role will focus on shaping the solution and ensuring its successful implementation across our global operations.

About Us

Boss Professional Services is a leader in providing advanced solutions that enhance safety and efficiency across various sectors. With a dedicated team of professionals, we strive to deliver innovative services that meet the evolving needs of our clients worldwide.

Key Responsibilities

  • General Responsibilities:
    • Utilize best practices to guide IT and business stakeholders in streamlining and automating the quote-to-cash process for service, rental, and product sales.
    • Assist the Salesforce Platform lead in defining and prioritizing the development roadmap to achieve an ideal future state.
    • Collaborate with the business Programme owner to establish and prioritize a practical rollout plan for various markets, encompassing IT, business processes, training, and change management.
    • Lead and inspire a team of service professionals alongside the Programme and workstream Owners to meet business objectives and deliver outstanding customer experiences.
    • Provide mentorship, guidance, and professional development opportunities to enhance team performance.
  • Program Management:
    • Work closely with the Programme Owner and Key Stakeholders to oversee the execution of customer service and sales initiatives, ensuring compliance with timelines, budgets, and quality standards.
    • Act as Project Manager when necessary to ensure the success of critical strategic projects within the broader Service Programme.
    • Monitor program performance and ensure that benefits tracking, validation, and lessons learned activities are conducted to identify areas for improvement.
    • Facilitate and organize workshops and scoping sessions to ensure a comprehensive understanding of the customer journey and achieve alignment on deliverables.
    • Chair Service Governance forums, engaging relevant stakeholders and ensuring visibility of status and progress throughout the program and business teams.
  • Change Management:
    • Collaborate directly with business stakeholders to support their change initiatives.
    • Empower Programme and Workstream owners with change management tools and techniques to ensure the successful delivery of long-term business benefits.

Required Skills & Expertise

  • Proven expertise in stakeholder management within program environments involving multiple stakeholders.
  • Strategic thinker with a background in transformation, capable of helping the business envision the potential of the customer journey and motivating others to take action.
  • Accountable for meeting commitments and holding others to the same standard.
  • Excellent written and verbal communication skills.
  • Builds trust and confidence through honesty, integrity, and authenticity.
  • Effectively operates in uncertain situations or when the path forward is unclear.
  • Navigates complex organizational dynamics involving policies, processes, and personnel.
  • Fosters partnerships and collaborates with others to achieve shared objectives.
  • Consistently delivers results, even in challenging circumstances.
  • Develops strong teams that leverage diverse skills and perspectives to achieve common goals.
  • Effectively manages conflict situations with minimal disruption.

Experience and Qualifications

  • At least 5 years of experience managing IT-enabled customer service and sales programs, with some experience in a global context, preferably utilizing Salesforce in a similar asset-based B2B environment.
  • Degree in Business, Sales, or Marketing is preferred.
  • In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud, and Marketing Cloud is advantageous.
  • Experience in field service management is a plus.
  • Strong background in process re-engineering and customer journey mapping; familiarity with Lean principles and methodologies is beneficial.
  • Demonstrated ability to lead cross-functional teams and manage stakeholders at all levels.
  • Experience with Agile project management methodologies.
  • Knowledge of customer experience management (CEM) and customer relationship management (CRM) best practices is preferred.

  • Salesforce Project Leader

    3 weeks ago

    London, Greater London, United Kingdom Boss Professional Services Full time

    Position OverviewRole SummaryAt Boss Professional Services, we are committed to enhancing the customer experience through innovative solutions. The Salesforce Project Leader will be instrumental in redefining the customer journey for our service, product sales, and equipment rental operations. This position is crucial in managing and executing strategic...

  • Salesforce Project Leader

    3 weeks ago

    London, Greater London, United Kingdom TECHOHANA Full time

    Position: Salesforce Programme ManagerLocation: RemoteCompensation: £600-£650 per dayContract Duration: 6-12 MonthsOverview:In the capacity of Salesforce Programme Manager, you will take charge of the comprehensive implementation of Salesforce across our organization. Your role will involve close collaboration with various teams to outline project...

  • Customer Experience Leader

    2 days ago

    London, Greater London, United Kingdom Salesforce, Inc. Full time

    Job SummaryThe Customer Success Director serves as a key partner for Salesforce Signature customers, driving value and delivering exceptional experiences. This role requires a deep understanding of customer needs, industry trends, and Salesforce capabilities.Key ResponsibilitiesOrchestrate Signature Experience: Utilize multi-cloud expertise to effectively...

  • Customer Experience Leader

    6 hours ago

    London, Greater London, United Kingdom Salesforce, Inc. Full time

    Job SummaryThe Customer Success Director serves as a key partner for Salesforce Signature customers, driving value and delivering exceptional experiences. This role requires a deep understanding of customer needs, industry trends, and Salesforce capabilities.Key ResponsibilitiesOrchestrate Signature Experience: Utilize multi-cloud expertise to effectively...

  • Salesforce Project Manager

    5 days ago

    London, Greater London, United Kingdom Steadman Brown Full time

    **Salesforce Project Manager / Salesforce Project Lead**At Steadman Brown, we are seeking a highly skilled Salesforce Project Manager to lead high-profile projects from start to finish. As a key member of our team, you will be responsible for delivering large-scale, enterprise solutions to well-known brands.**Business-Facing Leadership**: Collaborate with...

  • Digital Sales Executive

    1 day ago

    London, Greater London, United Kingdom SalesForce Full time

    About the Role:We are seeking highly motivated and experienced Sales Executives to join our growing team and play a pivotal role in driving the success of Salesforce's Digital Experience solutions.As a Sales Executive, you will identify, develop, and close deals with new and existing customers, helping them achieve their digital transformation goals through...

  • Prime Named Digital Account Executive

    8 hours ago

    London, Greater London, United Kingdom SalesForce Full time

    About the Role:We are seeking highly motivated and experienced Sales Executives to join our growing team and play a pivotal role in driving the success of Salesforce's Digital Experience solutions.As a Sales Executive, you will identify, develop, and close deals with new and existing customers, helping them achieve their digital transformation goals through...

  • Prime Named Digital Account Executive

    2 days ago

    London, Greater London, United Kingdom SalesForce Full time

    About the Role:We are seeking highly motivated and experienced Sales Executives to join our growing team and play a pivotal role in driving the success of Salesforce's Digital Experience solutions.As a Sales Executive, you will identify, develop, and close deals with new and existing customers, helping them achieve their digital transformation goals through...

  • Digital Sales Executive

    4 hours ago

    London, Greater London, United Kingdom SalesForce Full time

    About the Role:We are seeking highly motivated and experienced Sales Executives to join our growing team and play a pivotal role in driving the success of Salesforce's Digital Experience solutions.As a Sales Executive, you will identify, develop, and close deals with new and existing customers, helping them achieve their digital transformation goals through...

  • Salesforce Project Director

    2 days ago

    London, Greater London, United Kingdom Steadman Brown Full time

    About the RoleWe are seeking an experienced Salesforce Project Manager to lead our enterprise projects from end to end. As a key member of our team, you will be responsible for guiding our clients' strategic direction and ensuring the smooth running of projects.Key ResponsibilitiesLiaise with internal stakeholders and IT Directors to ensure project...

  • Enterprise Success Manager

    2 days ago

    London, Greater London, United Kingdom SalesForce Full time

    About the RoleThe Customer Success Director serves as a key liaison between Salesforce and our most valued enterprise customers, driving strategic partnerships and delivering exceptional customer experiences.Key ResponsibilitiesOrchestrate Customer Success: Coordinate all deliverables for our Signature customers, ensuring seamless onboarding, contract...

  • Salesforce Project Director

    2 days ago

    London, Greater London, United Kingdom Steadman Brown Full time

    About the RoleWe are seeking a highly skilled Salesforce Project Manager to join our team at Steadman Brown. As a key member of our Delivery practice, you will be responsible for leading enterprise projects from end to end and serving as the primary point of contact for our clients.Key ResponsibilitiesStrategic Guidance: Provide expert guidance to clients on...

  • Salesforce Project Director

    8 hours ago

    London, Greater London, United Kingdom Steadman Brown Full time

    About the RoleWe are seeking a highly skilled Salesforce Project Manager to join our team at Steadman Brown. As a key member of our Delivery practice, you will be responsible for leading enterprise projects from end to end and serving as the primary point of contact for our clients.Key ResponsibilitiesStrategic Guidance: Provide expert guidance to clients on...

  • Salesforce Project Manager

    2 days ago

    London, Greater London, United Kingdom TECHOHANA Full time

    Job OverviewTECHOHANA is seeking a seasoned Salesforce Project Manager to lead high-impact projects and drive digital transformation for our clients. As a key member of our team, you will be responsible for delivering exceptional solutions that meet and exceed client expectations.Key Responsibilities:Lead diverse projects across multiple industries,...

  • Salesforce Project Manager

    2 days ago

    London, Greater London, United Kingdom The People Network Full time

    Job DescriptionAs a seasoned Salesforce professional, you will play a key role in leading projects and deliveries for a boutique Salesforce partner. This is an excellent opportunity to showcase your technical and functional expertise across a range of exciting Salesforce projects and deployments.Key Responsibilities:Project Management: Manage projects across...

  • Data Administrator

    4 hours ago

    London, Greater London, United Kingdom Good Law Project Full time

    About the RoleWe are seeking a highly skilled Data Administrator to join our team at Good Law Project. As a Data Administrator, you will play a critical role in building a data platform that helps our organisation achieve its goals.**Key Responsibilities:**Develop and maintain Salesforce CRM systems to ensure data accuracy and integrityDesign and implement...

  • Data Administrator

    7 hours ago

    London, Greater London, United Kingdom Good Law Project Full time

    About the RoleWe are seeking a highly skilled Data Administrator to join our team at Good Law Project. As a Data Administrator, you will play a critical role in building a data platform that helps our organisation achieve its goals.**Key Responsibilities:**Develop and maintain Salesforce CRM systems to ensure data accuracy and integrityDesign and implement...

  • Salesforce Project Manager

    2 days ago

    London, Greater London, United Kingdom Synapri Full time

    Job SummarySynapri, a leading Salesforce partner, is seeking an experienced Project Manager to join their delivery function. This is an exciting opportunity to work with a top-tier client and contribute to the company's continued growth.About the RoleThe ideal candidate will have a strong background in project management, extensive experience with...

  • Customer Success Director

    2 days ago

    London, Greater London, United Kingdom SalesForce Full time

    About the RoleThe Customer Success Director serves as a key liaison between Salesforce and our most valued enterprise customers, ensuring they receive the highest level of support and expertise to maximize their investment in our platform.Key ResponsibilitiesOrchestrate Customer Experience: Coordinate all deliverables and services for our Signature...

  • Strategic Business Practices Senior Analyst

    2 months ago

    London, Greater London, United Kingdom Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Development & StrategyJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across...