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German Speaking Customer Service Representative
2 months ago
This is an exciting opportunity to join a leading furniture brand as a Customer Support Agent, providing exceptional service to customers in German and English.
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Agent. As a key point of contact for customers, you will be responsible for responding to inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries regarding products, services, and policies.
- Assist customers with other inquiries related to their purchase experience.
- Handle customer complaints and find solutions to ensure satisfaction.
- Escalate cases requiring additional assistance.
- Contribute to process improvements by providing feedback and suggestions.
Requirements:
- Excellent written and verbal communication skills in German and English.
- Ability to actively listen and understand customer needs.
- Problem-solving skills and ability to make autonomous decisions.
- Strong customer orientation and ability to remain calm under pressure.
- Ability to work effectively in a dynamic environment and handle multiple tasks.
- Good understanding of computer tools and technical systems.
Education and Experience:
- High school diploma required.
- Previous experience in customer service is an advantage.
- SAP knowledge and French speaking skills are appreciated.
