Patient Relations Specialist
4 weeks ago
Position Overview
Are you seeking a rewarding opportunity to make a difference in patient care?
Consider becoming a vital member of the Patient Experience Team as a Patient Relations Specialist.
In this role, you will collaborate within our comprehensive Quality Department to ensure that patient complaints and inquiries are thoroughly investigated and addressed within established timelines. You will assist senior staff and various departments to facilitate prompt and high-quality investigations and responses on behalf of the organization’s leadership. Additionally, you will provide daily support and guidance to all personnel involved in the management of complaints and investigations.
Key Responsibilities
The responsibilities of this position include:
- Evaluating incidents and complaints received, escalating issues as necessary.
- Maintaining electronic records for incidents, complaints, and commendations.
- Coordinating and/or leading investigations into incidents and serious matters.
- Composing responses to complaints.
- Assisting in the preparation of reports for both internal and external stakeholders.
- Keeping accurate and up-to-date records.
- Performing general administrative tasks.
- The ideal candidate will be proficient in Microsoft Word and Outlook, capable of producing well-typed documents, letters, reports, and email correspondence.
- Previous experience in a healthcare setting and familiarity with the NHS Complaints procedure is essential.
- Support the Complaints Coordinator and the broader team by ensuring accurate data is logged promptly.
About Us
University Hospitals Coventry and Warwickshire NHS Trust is recognized for its commitment to high-quality patient care and is one of the largest teaching Trusts in the UK.
We take pride in our dedicated workforce across our hospital sites, with patient care at the core of our mission.
Our facilities are among the most modern in Western Europe, and we are known for our leadership in research and innovation, contributing to our esteemed reputation in global healthcare.
By joining our dynamic team, you will have access to a variety of professional development opportunities. We are dedicated to fostering an inclusive environment that values the diverse talents, skills, and experiences of our staff. We strive to ensure that everyone feels respected, valued, and empowered to reach their full potential.
Additional Information
For further details regarding the responsibilities and expectations of this role, please refer to the attached job description.
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