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Client Relations Specialist

3 months ago

Coventry, Coventry, United Kingdom Pertemps Full time
Exciting Opportunity for Client Relations Specialists
Pertemps is seeking dedicated Client Relations Specialists to join a prominent parcel delivery organization.

ROLE OVERVIEW:
  • This position is part of a dynamic department that supports various international services.
  • The primary objective is to deliver exceptional proactive and reactive customer management to our international clientele, showcasing adaptability to handle multiple service areas.
  • Strong communication skills are essential, as collaboration with various internal teams, including Accounts, Sales, and Operations, is a key aspect of this role.
  • The main responsibility is to provide effective resolutions to inquiries, complaints, and issues from both internal and external customers, utilizing proactive management tools to address common challenges such as delivery discrepancies and status inquiries.
  • Building robust relationships with both internal and external stakeholders is crucial, working closely with partners and management to ensure outstanding service delivery.
KEY SKILLS:
  • Proactive mindset with the ability to meet daily performance targets in a fast-paced customer service environment.
  • Commitment to achieving the highest standards of customer service.
  • Daily management of inquiries and complaints related to service delivery.
  • Collaboration with operational teams to foster strong relationships with various stakeholders.
  • Achievement of agreed-upon work completion targets.
  • Professional representation of the organization at all times.
  • Utilization of internal IT systems to generate detailed reports.
  • Maintaining up-to-date records across various systems.
  • Providing timely updates to customers via phone or email.
  • Participation in customer-facing meetings and hosting visits as required.
  • Flexibility to train and cover various roles within the department.
  • Ability to prioritize tasks effectively.
CANDIDATE PROFILE:
  • Experience in a customer service or client-facing role.
  • Proactive approach to enhancing customer experience.
  • Excellent verbal and written communication skills.
  • Strong telephone etiquette.
  • Effective questioning and problem-solving abilities.
  • Willingness to take responsibility and meet deadlines with minimal supervision.
  • Team-oriented with a flexible work approach.
  • Ability to perform under pressure.
  • Focus on customer retention and satisfaction.
  • Dependable and trustworthy.
  • Professional appearance and demeanor.
  • Self-motivated and responsible.
  • Capability to handle challenging customer interactions.
  • Strong listening and interpersonal skills.
COMMUNICATION SKILLS:
  • Ability to engage in customer meetings and assist in hosting visits.
  • Demonstrates product knowledge and effective communication.
  • Professional telephone voice and manner.
  • Constructive communication of ideas with effective questioning techniques.
TELEPHONY SKILLS:
  • Proficient in managing phone calls with appropriate greetings.
  • Ability to identify and address customer needs effectively.
  • Demonstrates a customer-focused approach in tone and pace.
WRITTEN COMMUNICATION:
  • Proficient in using email and word processing software.
  • Ability to personalize responses and maintain professional correspondence.
  • Attention to detail in written communication, including grammar and punctuation.
IT SKILLS:
  • Proficient in accessing and utilizing various internal systems.
  • Ability to navigate and understand tracking and reporting systems.
Please submit your CV for consideration.