Current jobs related to Complaints Resolution Specialist - Coventry, Coventry - University Hospitals Coventry and Warwickshire NHS Trust
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Complaints Resolution Specialist
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Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Resolution Specialist to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust.Main ResponsibilitiesInvestigate and respond to patient complaints and enquiries in a timely and professional manner.Collaborate with senior staff members and departments...
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Complaints Resolution Specialist
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Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryUniversity Hospitals Coventry and Warwickshire NHS Trust is seeking a skilled Complaints Resolution Specialist to join our Patient Experience Team. As a Complaints Resolution Specialist, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional manner.Main...
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Complaints Resolution Specialist
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Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob Summary We are seeking a highly skilled Complaints Resolution Specialist to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. The successful candidate will be responsible for investigating and responding to patient complaints in a timely and professional manner. Main ResponsibilitiesReview and investigate...
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Complaints Resolution Specialist
2 weeks ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust.The successful candidate will be responsible for investigating and resolving complaints in a timely and professional manner, ensuring that all necessary documentation is maintained and...
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Complaints Resolution Specialist
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Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. The successful candidate will be responsible for investigating and responding to complaints and enquiries in a timely and professional manner.Main ResponsibilitiesReview and investigate complaints and...
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Complaints Resolution Specialist
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Complaints Officer
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Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryAre you looking for a challenging role in a dynamic healthcare environment? We are seeking a highly skilled Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust.Main ResponsibilitiesInvestigate and respond to patient complaints in a timely and professional manner.Collaborate with senior...
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Complaints Officer
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Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryAre you looking for a challenging role in a dynamic healthcare environment? We are seeking a highly skilled Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust.Main ResponsibilitiesInvestigate and respond to patient complaints in a timely and professional manner.Collaborate with senior...
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Complaints Resolution Specialist
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Coventry, Coventry, United Kingdom Reed Full timeJob SummaryA temporary position available until March 2025, requiring a skilled Complaints Administrator to join our team at the Warwick Science Park.Key ResponsibilitiesAccurately and efficiently input data onto databases, demonstrating a good level of numerical ability.Utilize a wide range of Microsoft Office packages, particularly Word, Excel, and...
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Complaints Resolution Specialist
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Coventry, Coventry, United Kingdom Reed Full timeJob SummaryA temporary position available until March 2025, requiring a skilled Complaints Administrator to join our team at the Warwick Science Park.Key ResponsibilitiesAccurately and efficiently input data onto databases, demonstrating a good level of numerical ability.Utilize a wide range of Microsoft Office packages, particularly Word, Excel, and...
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Complaints Resolution Specialist
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Coventry, Coventry, United Kingdom Reed Full timeJob SummaryA temporary position is available until March 2025.This is a hybrid role, requiring three days of remote work and two days of in-office work at the Warwick Science Park.Previous experience in a complaints environment is essential.Key ResponsibilitiesAccurate and timely data entry onto databases, with a good level of numerical ability.Proficiency...
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Complaints Resolution Specialist
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Coventry, Coventry, United Kingdom Reed Full timeJob SummaryA temporary position is available until March 2025.This is a hybrid role, requiring three days of remote work and two days of in-office work at the Warwick Science Park.Previous experience in a complaints environment is essential.Key ResponsibilitiesAccurate and timely data entry onto databases, with a good level of numerical ability.Proficiency...
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Complaints Officer
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Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our team, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional manner.Main...
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Complaints Officer
3 weeks ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our team, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional manner.Main...
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Complaints Officer
1 month ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our team, you will be responsible for investigating and responding to complaints and enquiries in a timely and professional manner.Main ResponsibilitiesReceive and...
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Complaints Officer
1 month ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our team, you will be responsible for investigating and responding to complaints and enquiries in a timely and professional manner.Main ResponsibilitiesReceive and...
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Complaints Officer
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Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our Quality Department, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional...
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Complaints Officer
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Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our Quality Department, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional...
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Chargebacks Resolution Specialist
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Complaints Resolution Specialist
2 months ago
We are seeking a highly skilled and experienced Complaints Resolution Specialist to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust.
Main Responsibilities- Investigate and resolve patient complaints in a timely and professional manner, ensuring that all necessary steps are taken to address the concerns and provide a satisfactory outcome.
- Collaborate with senior members of staff and other departments to ensure that complaints are thoroughly investigated and responded to in accordance with national and local guidelines.
- Develop and maintain effective relationships with patients, families, and staff to ensure that complaints are handled in a sensitive and respectful manner.
- Provide guidance and support to staff on complaint handling procedures and ensure that all staff are aware of their roles and responsibilities in relation to complaints.
- Maintain accurate records of complaints and investigations, including case files and Datix records.
- Contribute to the development and implementation of policies and procedures related to complaint handling and patient experience.
- Participate in training and development opportunities to enhance skills and knowledge in complaint handling and patient experience.
- Proven experience in complaint handling and patient experience in a healthcare setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and staff at all levels.
- Strong analytical and problem-solving skills, with the ability to investigate complex complaints and provide effective solutions.
- Ability to work independently and as part of a team, with a high level of flexibility and adaptability.
- Knowledge of NHS Complaints Procedure, Information Governance, Freedom of Information, and Data Protection.
As a Complaints Resolution Specialist at University Hospitals Coventry and Warwickshire NHS Trust, you will have the opportunity to work in a dynamic and supportive environment, with a team of experienced professionals who are passionate about delivering excellent patient experience.
We offer a competitive salary and benefits package, as well as opportunities for professional development and career progression.
If you are a motivated and experienced individual who is passionate about delivering excellent patient experience, we encourage you to apply for this exciting opportunity.
