Retail Operations Manager

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom JD Group Full time

About JD Group

Founded in 1981, JD Group has grown from a single store in the Northwest of England to a prominent omni-channel retailer in the Sports Fashion, Outdoors, and Gym sectors. With a workforce exceeding 60,000 and over 3,400 stores across more than 30 global markets, we are committed to excellence in retail.

Our Vision

At JD Sports Fashion Plc, listed on the London Stock Exchange since 1996 and a member of the FTSE100 since 2019, we aspire to be the leading global omni-channel retailer in the sports and outdoor industry. We seek individuals who are passionate about our strategic goals of being a people-oriented, innovative, and customer-centric organization.

Key Responsibilities

As a Retail Operations Manager, you will lead the store team to enhance sales and optimize profitability while delivering exceptional service. Your role will involve:

  • Customer Service: Ensure high customer retention through outstanding service, address inquiries and complaints effectively, and maintain high service levels across teams.
  • Sales Management: Achieve and exceed sales targets, utilize Oracle reports for informed decision-making, and manage in-store devices to broaden product offerings.
  • Visual Merchandising: Implement weekly briefs to uphold visual standards, engage customers through innovative displays, and ensure product visibility aligns with merchandising guidelines.
  • Training & Development: Foster team growth by encouraging progression, conducting regular training sessions, and tracking internal development through relevant assessments.

Required Skills and Experience

  • Proven experience in retail management.
  • Strong time management abilities.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Outlook, Word, and Excel.

Employee Benefits

We recognize the dedication of our employees and offer a range of benefits, including:

  • Incremental Holiday Allowance
  • Discretionary Bonus Scheme
  • Staff Discounts on JD Group and affiliated brands
  • Pension Scheme (role-dependent)
  • Life Assurance (role-dependent)
  • Opportunities for personal development and growth.

We appreciate your interest in joining JD Group and look forward to reviewing your application.



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