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Retail Operations Manager
2 months ago
About JD Group
Founded in 1981, JD Group has grown from a single store in the Northwest of England to a prominent omni-channel retailer in the Sports Fashion, Outdoors, and Gyms sectors. With a workforce exceeding 60,000 and over 3,400 stores across more than 30 markets globally, we are committed to delivering excellence in retail.
Our Vision
As a leading player in the sports and outdoor industry, we aim to be the foremost global omni-channel retailer. We seek individuals who share our ambition to foster a people-centric, innovative, and customer-oriented organization that excels in operations while exploring new growth avenues.
Role Overview
As the Retail Operations Manager, you will lead the store team to drive sales and enhance profitability while delivering exceptional service. Your focus will be on surpassing store KPIs and upholding company standards, all while representing JD Group with professionalism.
Key Responsibilities
Customer Service
- Ensure customer loyalty through exemplary service.
- Address inquiries and resolve complaints effectively.
- Promote consistency within your team to achieve superior service levels.
- Understand and leverage customer satisfaction metrics, including NPS.
Sales Management
- Achieve and exceed sales targets.
- Utilize Oracle reports for informed sales strategies.
- Manage in-store devices to broaden product offerings.
- Analyze store dashboard metrics to enhance customer engagement.
Visual Merchandising
- Implement weekly visual merchandising briefs to maintain high standards.
- Engage customers through innovative visual displays.
- Ensure visibility and proper placement of new and promotional products.
- Update mannequins and displays in line with merchandising guidelines.
Training & Development
- Foster team development and career progression.
- Conduct regular training sessions to uphold high standards.
- Monitor internal progression and ensure completion of E-Assessments.
- Prioritize management development through our Trainee Management Academy.
Qualifications & Skills
- Experience in retail management is preferred.
- Strong time management abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Outlook, Word, and Excel.
Employee Benefits
- Incremental holiday allowance.
- Discretionary bonus scheme.
- Staff discounts on JD Group and affiliated brands.
- Pension scheme based on role level.
- Life assurance based on role level.
- Opportunities for personal development and learning.
We appreciate the dedication of our employees in making JD Group a success. Thank you for considering this opportunity.
