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HR Service Centre Support Specialist

2 months ago

London, Greater London, United Kingdom Reed Full time
Job Summary

We are seeking a highly organized and detail-oriented Administrative Assistant to join our HR Service Centre team at Reed. As an Administrative Assistant, you will play a crucial role in providing administrative support for the transactional elements of the HR Service Centre and supporting Brigade staff throughout their employee life-cycle.

Key Responsibilities
  • Administrative Support: Maintain and assist in the development of office systems, both manual and computerized.
  • Research and Analysis: Undertake basic research on a range of issues and provide summaries of findings to senior managers.
  • Meeting Coordination: Attend meetings as required, taking accurate notes and undertaking any follow-up action.
  • Correspondence and Communication: Produce standard correspondence and ensure the accuracy of information before dispatch.
  • Customer Service: Answer the telephone and assist callers efficiently, ensuring high levels of customer care.
  • Visitor Management: Receive and assist visitors, identifying their requirements and helping them to achieve the purpose of their visit.
  • Communication and Reporting: Respond to letters, emails, and other communications promptly and efficiently.
  • Statistical Analysis: Assist the HR Service Centre Co-ordinator with the collation and provision of statistical management information.
  • Confidentiality and Security: Ensure confidentiality and security of sensitive information in accordance with GDPR and Data Protection legislation.
  • SLAs and KPIs: Meet the HR Service Centre's SLAs and KPIs in relation to designated processes.
Requirements
  • Administrative Experience: Experience in providing administrative support and delivering excellent customer service.
  • IT Proficiency: Proficiency in a wide range of IT applications, with good keyboard skills and an understanding of how IT can be utilized in an HR environment.
  • Organizational Skills: Ability to organize, plan and prioritize work, meeting deadlines and targets.
  • Writing Skills: Experience in writing correspondence and short reports in plain English.
  • Communication Skills: Good oral communication skills to liaise effectively with staff at all levels.
  • Interpersonal Skills: Strong interpersonal skills to develop and maintain effective working relationships.
  • Numerical Skills: Numerical skills to process financial information and provide statistical data.
  • Awareness of Equality Policy: Awareness of equality policy, confidentiality, and health and safety in the workplace.