PCN Patient Care Coordinator

3 weeks ago

East Dereham, Norfolk, United Kingdom Mid Norfolk PCN Full time
About the Role

Mid Norfolk Primary Care Network (PCN) is seeking a dedicated care coordinator to enhance our team, providing essential support to multiple GP practices and associated care facilities in the Dereham region. This role is available for both full-time and part-time candidates.

The position requires close collaboration with GPs and practice teams within the PCN, playing a crucial role in ensuring optimal patient care and service delivery.

Main Responsibilities
  • Serve as a key contact point to guarantee that necessary support is accessible.
  • Organize and prioritize tasks independently while contributing effectively as a team member.
  • Facilitate referrals to appropriate service providers.
  • Coordinate meetings, preparing necessary actions in advance and ensuring the presence of all relevant clinical and non-clinical personnel.
  • Encourage and support integration among GP and community teams.
  • Handle sensitive information regarding complex issues while maintaining confidentiality.
  • Document detailed and clear minutes from meetings, distributing them to all relevant parties with highlighted action items.
  • Provide guidance and support to patients and their families/carers when necessary.
  • Collect, record, and maintain accurate electronic records of patient care and planned service delivery, including hospital admissions and discharges.
  • Direct service users and carers to appropriate services.
  • Participate in quality audits.

For further details, please refer to the attached job description.

About the Candidate

The ideal candidate will possess strong person-centered planning skills and extensive local knowledge of available support services.

Essential Qualifications and Skills
  • Proficient in Microsoft Office Suite.
  • Experience managing sensitive and confidential information.
  • Demonstrated administrative capabilities.
  • Understanding of Clinical Governance principles.
Desirable Qualifications and Skills
  • Experience in a healthcare environment.
  • Familiarity with office procedures in an administrative capacity.
  • Knowledge of database management.
  • Experience working within multidisciplinary teams.
  • Awareness of relevant health and social care legislation and initiatives.
About Us

Mid Norfolk PCN comprises several GP surgeries that have collaborated closely for many years, including:

  • Elmham Surgery
  • Mattishall & Lenwade Surgeries
  • Orchard Surgery
  • Shipdham Surgery
  • Theatre Royal Surgery
  • Toftwood Medical Centre
Disclosure and Barring Service Check

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, necessitating a Disclosure submission to the Disclosure and Barring Service to verify any prior criminal convictions.

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