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Meetings and Events Team Leader

2 months ago

London, Greater London, United Kingdom Park Plaza Victoria London Full time

Job Summary:

Park Plaza Victoria London is seeking a highly skilled Meetings and Events Team Leader to join our team. As a key member of our Meetings and Events Operations, you will be responsible for managing the day-to-day service operation, ensuring exceptional experiences for our guests, and overseeing junior team members.

Key Responsibilities:

  • Manage the day-to-day service operation in a Meetings and Events Operations environment.
  • Ensure all F&B services are delivered in a timely manner according to Event Orders.
  • Oversee junior team members, delivering on client expectations.
  • Provide a warm and friendly welcome to all clients, both internal and external.
  • Cross-check service requirements with Floor Managers and relevant departments.
  • Support logistics and bar teams with their respective operations.
  • Allocate duties to junior team members and agency assistants.
  • First point of contact for clients at tables during allocated evening events.
  • Oversee own training schedules, keeping up with requirements and proposing areas for personal growth and development.
  • Suggest improvements to the department, striving for best practice and highest customer satisfaction.

Requirements:

  • Good command of English, both verbal and written.
  • Excellent customer service attitude, positive and charismatic with an eye for the customer.
  • Natural team player, able to easily connect and work with others.
  • Excellent attention to detail, positive and warm personality.
  • Flexibility and adaptability, with high energy levels.

About Us:

Park Plaza Victoria London is a leading Meetings and Events Hotel, offering a range of stylish guest rooms and versatile meeting facilities. Our award-winning restaurants and bars provide a unique experience for our guests. We are committed to creating memorable moments and strive for excellence in every aspect of our operations.