Nighttime Beverage Operations Supervisor

3 weeks ago


Charing, United Kingdom Sheraton Grand London Park Lane Full time £40,000

About Us
At the Sheraton Grand London Park Lane, we pride ourselves on being a premier destination in Central London, offering exceptional experiences and dedicated service to our guests.

Join Our Team
We invite you to become a part of our diverse and talented team, where you can advance your management career within Marriott International, the world's largest and most esteemed hospitality organization.

Career Development
As a member of Marriott International, you will have access to numerous national and internal promotion opportunities. We provide world-class training and development programs designed to enhance your skills and foster your growth within the Marriott family.

Employee Benefits
Enjoy a range of benefits including discounted room nights and food and beverage options, complimentary laundry services, and free meals during your shifts. Additionally, we offer flexible benefits to support your well-being both in and out of the workplace.

Role Overview
As the Nighttime Beverage Operations Supervisor, you will oversee daily bar and lounge operations and supervise staff. Your responsibilities will include:

  • Promoting the lounge and assisting with menu planning.
  • Maintaining high standards of service and assisting servers during peak times.
  • Managing liquor inventories and ensuring compliance with legal obligations.
  • Identifying training needs and implementing plans to achieve operational goals.
  • Supporting the culinary team by assisting in other outlets as required.

Qualifications
To be successful in this role, you should have:

  • A minimum of 4 years of experience in food and beverage, culinary, or a related field.
  • A 2-year degree from an accredited institution in Food Service Management, Hospitality, Business Administration, or a related discipline.

Operational Management
You will be responsible for:

  • Implementing beverage policies and procedures across the property.
  • Ensuring compliance with all local, state, and federal beverage laws.
  • Understanding and managing beverage control, including inventory and cost controls.
  • Monitoring adherence to liquor control policies and procedures.
  • Participating in the management of departmental expenses to meet budget goals.

Team Leadership
In this role, you will:

  • Train staff on liquor control policies and procedures.
  • Supervise staffing levels to meet guest service and operational needs.
  • Communicate essential information to the bar and lounge team regarding events.

Customer Service Excellence
Providing outstanding customer service is paramount. You will:

  • Engage with guests to gather feedback on product quality and service.
  • Address guest issues and complaints effectively.
  • Empower team members to deliver exceptional service.
  • Support a departmental orientation program for new hires to ensure they receive the necessary training.
  • Participate in the development and implementation of corrective action plans as needed.

We look forward to welcoming a dedicated professional who is passionate about delivering exceptional service and leading a talented team.



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