Housing Officer

1 week ago

Brixton, Greater London, United Kingdom James Andrews Recruitment Solutions Ltd Full time
Job Description:

Job Title: Housing Officer - Accommodation and Property Management

Company: James Andrews Recruitment Solutions Ltd

Job Type: Full-time

Location: Brixton

Job Description:

Job Summary:

We are seeking an experienced Housing Officer to join our team at James Andrews Recruitment Solutions Ltd. The successful candidate will be responsible for managing a patch of 350 properties, dealing with low to medium level Anti-Social Behaviour (ASB), and ensuring that management of void properties is carried out in line with allocation policy and voids procedures.

Key Responsibilities:

  • Manage a patch of 350 properties, ensuring that all properties are maintained to a high standard and that any issues are addressed promptly.
  • Deal with low to medium level ASB, working with tenants and other stakeholders to resolve issues and prevent further incidents.
  • Ensure that management of void properties is carried out in line with allocation policy and voids procedures, minimizing void rent loss and other costs.
  • Manage the allocations process, including nominations, mutual exchanges, and transfers, ensuring that the voids and lettings systems are maintained on the Housing Management System.
  • Provide tenancy management services, ensuring that all tenants adhere to agreements and that any issues are addressed promptly.
  • Carry out new tenant visits, mutual exchanges, and termination of tenancies, ensuring that all necessary procedures are followed.

Requirements:

  • Experience in Social Housing, with a strong understanding of housing management principles and practices.
  • Experience working with customers within housing, with a strong focus on customer service and communication.
  • Experience of medium to low level ASB, with a strong understanding of how to prevent and resolve incidents.
  • Experience of dealing with all aspects of tenancy management, including allocations, voids, and lettings.
  • Excellent customer service skills, with the ability to communicate effectively with tenants and other stakeholders.
  • Risk assessment and management skills, with the ability to identify and mitigate potential risks.
  • Financial management and budgeting skills, with the ability to manage budgets and make financial decisions.
  • Compliance and due diligence skills, with the ability to ensure that all procedures are followed and that all necessary documentation is completed.

Benefits:

  • On-site parking
  • Employee Assistance Programme - Perkbox
  • Loan scheme
  • Generous Annual Leave allowance
  • Pension contribution matched up to 8%
  • Buy or sell annual leave
  • Staff Bonus
  • Life Assurance

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