Client Support Specialist

2 weeks ago


Reigate, United Kingdom Fusion People Ltd Full time
Position:
Client Support Specialist

Location:
Reigate

Salary:
£26,000 - £28,000

Working Hours:
08:30 - 17:30

Fusion People Ltd is a prominent emergency plumbing service provider in the southern regions of England. We are seeking a dedicated Client Support Specialist to enhance our dynamic team in Reigate.

Your primary responsibilities will include managing incoming communications via phone and email, scheduling appointments, and delivering essential information to our clients. You will also be tasked with addressing urgent inquiries, coordinating with field technicians, and ensuring prompt and effective service delivery while maintaining a professional and compassionate demeanor to resolve client concerns efficiently.

The ideal candidate will possess a robust background in client support along with strong organizational skills, the capability to solve problems, and the ability to handle challenging situations. Experience in a similar or relevant sector is preferred but not mandatory.

Key Responsibilities:

  • Manage administrative tasks (minimum 2 years experience)
  • Provide exceptional client support (minimum 2 years experience)
  • Demonstrate self-motivation and the ability to work independently
  • Adapt to new systems and processes effectively
  • Exhibit excellent verbal and written communication skills
  • Maintain a flexible, enthusiastic, and proactive approach

Benefits:

  • Wellness programs
  • Bonus opportunities
  • Company events and social gatherings
  • 20 days of annual leave

For inquiries, please reach out to our London office.

Equal Opportunities:
Fusion People is committed to promoting equal opportunities for all individuals, regardless of age, gender, religion, belief, race, sexuality, or disability. We operate as both an employment agency and an employment business, offering a diverse range of vacancies on our website.



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