Client Support Specialist

3 weeks ago

Reigate, Surrey, United Kingdom Just Group Full time
Position Overview

Client Support Specialist

Location: Hybrid Work Model

Employment Type: Full-Time - 35 hours per week

Are you skilled in customer interaction and telecommunication, seeking a rewarding career opportunity?

We are in search of a Client Support Specialist to become a vital member of our customer engagement team. Our specialists serve as the initial point of contact for our UK Retail and Life Time Mortgage clientele, ensuring that our customers receive the assistance they require with ease and a sense of care. Joining our team means you will be dedicated to delivering an exceptional customer experience and supporting our clients in achieving positive outcomes during their interactions with us.

This is a full-time, permanent role requiring 35 hours of work each week, from Monday to Friday, with flexible shift patterns, including options from 8:30 to 16:30, 09:00 - 17:00, and 09:30 - 17:30. Initial training will take place in the office, but once you are proficient, the role will allow for a hybrid working arrangement with at least 50% of your time spent on-site.

Key Responsibilities

As a Client Support Specialist, you will be part of a collaborative team handling incoming calls from customers and advisors across our diverse product offerings. Your day-to-day responsibilities will include:

  • Addressing inquiries from our customers regarding our product range, utilizing a customer-focused approach to ensure positive outcomes.
  • Contacting third parties (such as solicitors, intermediaries, and healthcare providers) to facilitate timely access to income or mortgage funds for our customers.
  • Generating quotes and/or re-quotes over the phone.
  • Executing relevant administrative duties in accordance with established procedures, data entry standards, and industry regulations.
  • Coordinating with various departments to ensure all inquiries are resolved accurately, enhancing the overall customer experience.
  • Building and maintaining relationships with internal and external customers, as well as third-party stakeholders.

Qualifications and Skills

To excel in this position, we seek individuals who are customer-centric and prioritize the needs of our clients, along with the following qualifications:

  • Prior experience in a telephonic customer service role.
  • Educational background equivalent to GCSE level, including passing grades in English and Mathematics.
  • Ability to convey complex information in clear, straightforward language, adapting communication styles for various audiences.
  • A strong commitment to delivering outstanding customer service and a readiness to go above and beyond to ensure client satisfaction.
  • Proficiency in Microsoft Office applications (Outlook, Word, Excel).

What We Offer

  • Competitive salary, pension plan, and life insurance.
  • Attractive and attainable annual bonus scheme based on individual and company performance.
  • Opportunities for career advancement with salary increases linked to skill and knowledge development.
  • Professional growth within Just, providing a solid foundation for your career.
  • Access to learning and development resources, including LinkedIn Learning.
  • 25 days of annual leave, plus an additional day for your birthday.
  • Comprehensive private medical coverage and income protection.
  • Complimentary access to the Headspace App, a 24/7 Employee Assistance Helpline, and trained physical and mental health first aiders on-site.
  • A variety of employee-funded benefits available through our online benefits portal.
  • Additional purchase options for you and your family.

About Just Group

We are a leading FTSE 250 Financial Services firm specializing in retirement solutions. Our business is rapidly expanding, with significant growth in the defined benefit buy-in and buy-out market.

As a purpose-driven organization, we are committed to helping individuals achieve a secure and fulfilling retirement. We provide innovative products, services, and financial guidance to ensure our customers enjoy peace of mind in their later years.

We prioritize diversity, equity, and inclusion as part of our overall strategy, ensuring that all employees feel valued and proud to be part of Just. We participate in various initiatives aimed at improving outcomes for underrepresented groups and foster an inclusive workplace through employee network groups.

If you believe this opportunity aligns with your career aspirations, we would be delighted to hear from you.

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