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Customer Experience Manager
2 months ago
We're seeking a talented Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our in-store management team, you'll be responsible for driving customer satisfaction and loyalty through exceptional service and operational excellence.
Key Responsibilities:- Lead and manage a medium to large in-store team, ensuring seamless day-to-day operations and high-quality customer experiences.
- Collaborate with the Lead Customer Experience Manager to develop and implement strategies that drive customer and retail outcomes.
- Work closely with other Customer Experience Managers to share best practices, identify areas for improvement, and provide a smooth handover between shifts.
- Develop and implement training programs to enhance team performance and customer service skills.
- Monitor and address performance issues, providing coaching and support to team members.
- A competitive salary, dependent on experience and store size.
- A comprehensive benefits package, including a discount card, free food and hot drinks, generous holiday entitlement, and pension matching.
- Opportunities for career growth and development, with a clear induction and training plan to support your success.
- A dynamic and supportive work environment, with a focus on customer satisfaction and team collaboration.
At Sainsbury's Supermarkets Ltd, we're committed to delivering exceptional customer experiences and driving business success. If you're a motivated and customer-focused individual with a passion for leadership and team management, we'd love to hear from you.
